Warranty Engineer

Company Profile

Ampure Charge Forward: Powering the Future of Sustainable Mobility

More than just a leading provider of innovative charging solutions, Ampure Charging Systems isn't just building EV chargers, we're pioneering the sustainable mobility revolution. Since the world's first modern electric car, our tech has been at the forefront, and today we're a top 100 global automotive supplier with a commanding 41% market share.

Our pioneering spirit continues to guide us as we develop charging solutions for a diverse range of applications. We offer a comprehensive portfolio of products for on-road electric vehicles, as well as industrial workhorses like forklifts to airport ground support equipment. Renowned for safety, efficiency, and extending battery life, our chargers pave the way for a climate-neutral mobility of the future.

Roles And Responsibilities

• Prepare and communicate warranty reports such as trend or cost analysis, cost analysis, product comparisons, top issues, cross reading, lessons learned and other necessary analyses using OEM portal or other data sources with timeliness and accuracy. Maintain warranty claims database coding to facilitate subject analysis.
• Perform debit claim analysis, follow through dispute and financial transaction completion. Maintain and track claims acceptance evidence status.
• Report accuracy, availability, cost, and usage in customer warranty database of dealer Labor Operation Codes and service parts.
• Update Warranty KPIs for program, plant, region and global as required.
• Track implementation of established corrective actions and Plant Warranty Risk Assessment (program history).
• Analyze available data to predict and propose Ampure position for the negotiation of acceptance rates (TF) or cost sharing with OEM.
• Conduct OEM returned parts analysis according to Ampure and OEM standards to assure on time and accurate results. Track and communicate results as required.
• Maintain parts return area, equipment and inventory to Ampure WPS requirements. Track and report inventories (parts and equipment). Advise where additional resources required for maintenance of area.
• Assess through internal audit plant and regional Ampure Warranty Management and WPS compliance annually. Report results and corrective actions to management.
• Compile and prepare plant evidence for customer and industry audits.
• Support AQE and PDT development of Stage 1 checklist and test criteria.
• Support with available warranty data root cause analysis and action plan development with plant program teams for OEM meetings as required. Propose potential solutions as appropriate
• Support acquisition project analysis and creation of new program warranty targets as required.
• Support optimization of current and development of new warranty processes, methods, and tools. Support warranty training at plant level.
• Conduct duties according to One Ampure Principles and values.
• Comply to applicable AIMS, Customer and Ampure standards during performance of duties.
• Escalate to direct line management as appropriate any obstacles to achieving OEM and Ampure quality and warranty targets.
• Troubleshoot PCBA circuits, components identified what is making the failure.
  
  

Required Skills

• BS degree or 3 years minimum equivalent workplace experience. Electrical engineering degree preferred.
• 7 years minimum automotive warranty field analysis experience preferred.
• Ampure Advanced Warranty Process Certified.
• Able to travel internationally as needed.
• Advanced knowledge of MS Excel & Statistical software.
• Advanced verbal and written communication skills. 2nd language fluency preferred.
• read and understand schematic drawings
• Tools handling as oscilloscopes, multimeters, is a must
• Proactive, and able to work under pressure.