Admin Positions

PhysMED is seeking highly organized and detail-oriented individuals to join our team! We currently have the following openings:

• Bilingual New Patient Scheduler
• Billing Specialist
• Case Management
  
  
  

See below for the job descriptions for each position!

Bilingual New Patient Scheduler

Primary Functions & Accountabilities:

• Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.
• Answers phones appropriately and professionally, providing excellent customer service.
• Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs.
• Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
• Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
• Collects and enters patient's demographics in the system completely and accurately
• Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
• Direct patient calls regarding medical inquires to the appropriate resource.
• Performs other duties as assigned
  
  
  

Billing Specialist

Primary Functions & Accountabilities:

• Verification of client’s insurance
• Prepare and submit claims
• Monitor payments for any lapses and send out patient statements
• Reconcile payments
• Work denied claims and send appeals when necessary
• Answer billing questions over the telephone
• Performs other tasks as directed by manager
  
  
  

Case Management

Primary Functions & Accountabilities

• Answering incoming patient calls.
• Completing all new patient admissions and entering it digitally.
• Verifying relevant medical history for each patient.
• Scheduling appointments for new patients, specialist consultations, tests, and
• procedures.
• Answering and following up with phone and email inquiries.
• Sending and requesting Medical records.
• Addressing any patient complaints or concerns.
• Performing clerical work, such as filing, copying, or faxing.
• Complying with the regulations and policies of the facility.
• Other duties as assigned