Quality and Continuous Improvement Program Manager

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Los Angeles, CA, USA.Minimum qualifications:

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
• 7 years of experience in a customer or client-facing role supporting supply chain operations.
• 6 years of experience working in managing third-party logistics relationships.
• 5 years of experience in project management, program management, analytics or process quality.
• 4 years of experience in Process Improvement, Communication, Quality Control, Quality Assurance or Stakeholder Management.
  
  

Preferred qualifications:

• Master's degree in Business Administration.
• 5 years of experience in analyzing data and generating business insights.
• Experience in program management, aligning programs to business strategies, delivering results, communicating with stakeholders, governing program activities, and supporting integral program processes.
• Experience with dashboard tools such as SQL, Datastudio, or Tableau.
  
  

About the jobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will help the quality assurance program to ensure quality in vendor operations. You will set the standards for operational quality and processes, ensure all vendor sites meet and exceed those goals.You will be partnering with operations experts. You will get involved in our ongoing operations by performing dives on the impact of metrics.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Support global quality programs, drive consistency, and improvement across workflows/processes.
• Improve Key Performance Indicators (KPIs) by evolving the Quality Assurance system to identify, measure, and improve opportunities in processes, tools, and training.
• Build relationships with executive members of cross-functional organizations to represent what agent skills drive performance.
• Work alongside YouTube’s Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .