Sr. Project Manager

Description

Are you in tune with your technical side? Does designing, configuring, and installing solutions for a variety of companies excite you? Want to get out once in a while to help with onsite engagements? Ready to work in a flexible team-based environment and help a rapidly growing company produce amazing results? Good, because we have been searching for you. Are you in?

About Us

• We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, Central City & St. Louis
• We are growing insanely fast, fast enough to make the Inc. 5000 list 11 years running
• We are all about our company culture so much so, that it’s our #1 priority
• We think you will love working here!
• We believe life is an adventure to be lived. With more than 190 employees, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.
  
  

With Us You Will Be Able To

• Work with insanely smart people. Top talent wants to work with top talent. Here you will have the chance.
• Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth.
• Work for a leader that has your back.
• Provide solutions to clients to drive their success.
  
  

Requirements

Project Management and Communication

• Provide the highest level of customer service, perception, and satisfaction
• Work through a daily schedule in ConnectWise
• On going project review
• Update project plans regularly and keep the customer informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Ensure timelines met and escalate project issues that cannot be completed within agreed timelines
• Ensure consistent communication across all internal departments for team alignment
• Serve as the primary point of contact for all projects
• Oversee the management of projects to ensure successful completion
• Collaborate with team members and customers to forecast and budget future project work
• Identify, budget and allocate resources to ensure project teams are meeting targeted delivery dates
• Review estimates to ensure they are appropriate, reasonable and agreeable
• Responsible for entering project tickets, time and expenses in ConnectWise as it occurs
• Perform project audits and documentation
  
  

Education And Experience

• 4 years of experience in project management in a Managed Services Provider environment (5+ total years preferred)
• Advanced project management certification (PMP, PMI-ACP, Lean Six Sigma Black Belt equivalent) preferred
• 3 years of previous customer service experience
• Proven track record of high performance within a high volume, short project life cycle environment, with associated industry standard KPIs
• Experience with creating detailed ticket and project templates within ConnectWise
• Experience with process creation and improvement
• Experience with strategy creation and implementation
• Technical experience preferred
• Excellent organizational skills and attention to detail
• Ability to communicate professionally in English in a business setting
  
  

What We Will Bring To The Table

• Competitive annual salary
• Employee focused environment
• Full health care benefit options
• Mobile phone stipend and home internet stipend
• 401K plan with company match
• Unlimited PTO