Reservation Specialist

The Reservation Specialist is responsible for ensuring prompt answering of the phones and making large party reservations and assist the General Manager.

Responsibilities

• Answering phones in a friendly manner.
• Pleasant phone voice that is clear and easily understood.
• Working knowledge of phone system and extensions
• Know how to properly take reservations for all outlets.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Ensure overall guest satisfaction.
• Back up Host when needed.
• Basic Data entry.
• Logical mind - capable of determining time slots available that work for guest and maximum efficiency for Restaurant.
  
  

Qualifications

Job Requirements:

• 2 Years + experience in fine dining or a related field preferred.
• Experience with Microsoft Word/Excel/Publisher and Toast Systems preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Vic's on the River Standards, as required by scheduling, which will vary according to the needs of the restaurant.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Comply with Vic's on the River Standards and regulations to encourage safe and efficient restaurant operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
  
  

About Vic's On The River

Established in 2006, We offer our guests a true dining "experience"... Sophisticated Southern Cuisine served in an Elegant Atmosphere.