Roadside Motorist Assistant

This recruitment will be used to establish an eighteen-month eligibility list to fill current and future vacancies along the I-17 Corridor.  Must successfully complete the examination process. This position has a residency requirement; please follow this link to view the map. Application period may close without notice.

TESTING: Â In-person Written Test

Click here to review the EXAM PLAN containing information about the testing for this position.

Operates a specially equipped vehicle on highways and provides roadside assistance with routine maintenance and service on vehicles and information to motorists. Performs related duties as assigned. This is a competitive classification.

 If you have a disability which may require a reasonable accommodation, please notify Human Resources in writing prior to the test date.

• Patrols assigned areas of state highways to locate and assist stranded motorists and eliminate highway hazards.
• Assists officers and/or other agencies, as necessary.
• Diagnoses minor automotive problems and provides limited assistance with emergency repairs, such as loaning tools, providing water for cooling system, etc., in order to assist motorists with disabled vehicles.
• Responds to calls of questionable situations on the highway in order to determine the specific nature of the situation and react appropriately by providing assistance, requesting additional help, etc.
• Directs traffic at accident scenes and on special details (e.g., sobriety checkpoints) in order to assist officers with field operations, using flares, pylons, and other emergency equipment.
• Maintains assigned DPS vehicle to ensure safety and reliability by utilizing Fleet services and automotive shop vendors as needed.
• Transports motorists with disabled vehicles to obtain fuel, parts, etc.
• Requests tow truck service for motorists with disabled vehicles.
• Removes hazardous debris from highway by pushing, pulling, lifting or moving objects by hand.
• Transports mail, supplies, records, reports, and other articles to various locations (e.g., DPS facilities, courts, etc.) in order to ensure safe and prompt delivery of required items.
• Records detailed information (e.g., non-injury collision reports, Vehicle Action Removal Report, tow truck requests, vehicle work orders, supply requisitions, property control forms, supplemental offense reports, etc.) in order to provide a written account of activities associated with position, or to obtain goods and services.
• Communicates with motorists in order to provide directions and answer questions.
• Transports Department vehicles to Fleet or authorized vendors for maintenance or repairs.
• Tags and tows vehicles abandoned on highway to remove possible hazards and prevent theft.
• Administers emergency first aid to motorists, using basic first aid equipment (e.g., bandages, splints, etc.), in accordance with standard first aid procedures.
• Trains civilian reserves in Department policies and procedures pertaining to the fieldwork done by Roadside Motorist Assistants.
• Transports property and evidence to appropriate central facility for safekeeping; completes proper documentation.
• Orders vehicle maintenance supplies and parts for routine vehicle maintenance and repairs, and office supplies for area office.
• Testifies in court regarding situations encountered on the highway, using appropriate written records and files, in accordance with court procedures.Skill in:
• verbal communications to communicate tactfully with general public and to exchange information with agency and non-agency personnel.
• diagnosing minor automotive problems to assist motorists with disabled vehicles.
  
  

Ability to

• work independently with minimal supervision.
• operate a two-way radio to communicate with dispatchers during routine and emergency situations.
• work effectively under stressful and hazardous conditions to respond to highway emergencies.
• analyze information and make rapid decisions.
• prepare detailed, accurate reports and forms to produce accurate records of activities or obtain goods and services.
• operate a variety of vehicles, such as a van, automobile, tow truck, car hauler, etc., to transport vehicles, patrol highways, or respond to emergencies.Requires a high school diploma or equivalent. Must possess and maintain a valid Arizona driver license.
  
  

Working Conditions/Physical Requirements

May be exposed to outdoor weather conditions, fumes or dust, toxic or caustic chemicals, or bodily fluids.

FLSA Status: Non-Exempt