Marketing and Communications Operations Associate

The Marketing and Communications Operations Associate plays a key role in executing and maintaining communications initiatives with precision and efficiency. This position requires exceptional attention to detail, strong project management skills, and the ability to juggle multiple competing deadlines. The ideal candidate is both a proactive self-starter and a collaborative team player who can act as a "traffic control" hub for marketing efforts.

Responsibilities include drafting and copyediting basic content while applying design principles, managing social media and online reputation functions, and overseeing multi-site signage to ensure consistency and accuracy across locations. The successful candidate will be energetic, forward-thinking, and committed to maintaining high standards in all aspects of marketing and communications.

Qualifications & Experience

• Bachelor’s degree in Communications, Media, Marketing, English, or a related field.
• 3 – 6 years of relevant experience in marketing, communications, or a related field.
• Strong familiarity with social media platforms, including Facebook, Instagram, LinkedIn, and YouTube.
• Experience with project management tools such as Trello, Monday.com, or Google Drive.
• Proficiency with design and content management tools such as Canva, Hootsuite, and Google Docs.
• Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, Teams, SharePoint, Stream).
• Basic competency with Adobe Illustrator and InDesign is a plus.
• Familiarity with AI tools for content creation and management.
• Proven ability to manage multiple deadlines in a fast-paced environment.
• Excellent attention to detail, with the ability to work both independently and collaboratively.
• Strong writing, proofreading, and content development skills for multiple audiences, including social media, press releases, and newsletters.
• Ability to be on-site 3 – 5 days / week, with occasional evening or weekend event support.
  
  

Duties And Responsibilities

• Project Management
• Manage multiple marketing and communications projects simultaneously, serving as the primary point of contact for project status updates.
• Take initiative to improve MarComm operations, ensuring efficiency and effectiveness.
• Create, update, and maintain content on the LCHC website (WordPress).
• Manage and maintain LCHC SharePoint sites, including the all-staff intranet.
• Oversee signage at multiple LCHC locations, including permanent and temporary signage.
• Content Creation, Design, and Editing
• Edit and update files across Microsoft Word, PowerPoint, Constant Contact, and Adobe.
• Draft, edit, and distribute press releases and newsletters for internal and external stakeholders.
• Design simple social media graphics, signage, and fliers in alignment with the LCHC brand guidelines.
• Provide copyediting and design support for various departments, ensuring consistency across materials for patients, staff, external stakeholders, and donors.
• Develop and execute communication plans for programs, services, and organizational projects, ensuring strategic alignment with LCHC goals.
• Social Media & Online Reputation Management support
• Assist in designing and implementing a multi-channel social media strategy that aligns with LCHC’s objectives.
• Create, edit, publish, and manage engaging content, ensuring consistent branding and messaging.
• Monitor social media trends and recommend new features or strategies to enhance brand awareness.
• Stay up-to-date with emerging social media tools, trends, and best practices.
• Monitor and respond to online reviews and inquiries across platforms such as Google My Business, Yelp, Glassdoor, and Indeed.
• Perform other duties as assigned to support the Marketing & Communications team and organizational goals.
  
  

Customer Service

• Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training.
• Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments.
• Appropriately handles or seeks support when customer service breakdowns occur.
  
  

Cultural Competence

• Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence.
• Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
• Responds appropriately or seeks support when confronted with cultural biases or conflicts.
  
  

Special Requirements

• The essential duties of this position may present risk of exposure to airborne infection, body fluids, and blood borne pathogens.
• Annual BBP Training is required.
• Up to date immunization and annual TB testing is required.
• Hepatitis B vaccine and annual flu immunization are strongly recommended.
• Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.
  
  

Core Responsibilities

• Respect and maintain patient confidentiality in all aspects of care including use of electronic information.
• Treat all patients in a welcoming and professional manner.
• Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
• Comply with all health center policies and procedures.
  
  

Supervision Received

This position is supervised by the Marketing and Communications Manager.

Supervision Exercised

None