IT Help Desk Support Intern
Erickson Senior Living
Date: 1 day ago
City: Catonsville, MD
Contract type: Full time
Location:
Erickson Senior Living
As our Help Desk Support Intern, you will provide technology support to our residents and employees in 22+ communities. Every day you will answer customer calls and emails, troubleshoot issues, document support provided, and collaborate with your help desk team members in support of 15,000 tickets per month. To thrive in this job you are able to build rapport quickly over the phone and feel comfortable explaining how to use technology to employees and residents. This is a fully onsite job located in the Baltimore area.
We’re Looking For An Intern With Experience
Erickson Senior Living is continuously building new communities and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 200 in the IT Department, we invite you to join our team.
Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Erickson Senior Living
As our Help Desk Support Intern, you will provide technology support to our residents and employees in 22+ communities. Every day you will answer customer calls and emails, troubleshoot issues, document support provided, and collaborate with your help desk team members in support of 15,000 tickets per month. To thrive in this job you are able to build rapport quickly over the phone and feel comfortable explaining how to use technology to employees and residents. This is a fully onsite job located in the Baltimore area.
We’re Looking For An Intern With Experience
- Using strong communication and customer service skills
- Analyzing incoming issues and understanding impact
- Leveraging knowledge base articles to resolve customer incidents
- Learning new systems and applications quickly to provided needed customer support
- Working in a team environment
Erickson Senior Living is continuously building new communities and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 200 in the IT Department, we invite you to join our team.
Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
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