Onsite Support Tech

Must Have Technical/Functional Skills

• Experience: Previous experience in desktop support or a similar technical support role.
• Technical Skills: Proficiency in operating systems, networking, and common software applications including Office 365.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
• AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
• Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
• Customer Service Skills: Strong customer service orientation to provide a positive user experience.
• Physical Requirements: Ability to lift and move computer equipment, and perform tasks that may require physical effort.
  
  

Roles & Responsibilities

• Technical Support: Provide technical assistance to users experiencing hardware and software issues.
• Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.
• Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.
• User Training: Train users on new technologies and provide guidance on best practices.
• Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.
• Collaboration: Work closely with other IT teams to resolve complex issues.
• Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings.
• iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.
  
  

Salary Range: $60,000-$65,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fu nd, Student Loan Refinancing.