Accounts Payable Manager

An Accounts Payable Manager oversees accounts receivable, identifies overdue payments, terms, contacts customers/ payment companies to resolve issues, and implements new processes to ensure timely collection of outstanding invoices. Works directly for the controller(USMMG or Alliance), and helps oversee cash application on a timely basis

Key Responsibilities

Monitoring Accounts Receivable:

• Regularly review customer accounts to identify and flag overdue payments.
• Work closely with the accounts receivable clerks to ensure the proper cadence and follow-up are being used.
• Manage relationships with large payment companies like Cass to ensure they adhere to the credit terms of each customer.
  
  

Contacting Customers

• Contact customers via phone, email, or mail to discuss overdue invoices and payment arrangements.
  
  

Resolving Payment Disputes

• Investigate and resolve customer inquiries and disputes related to billing and payments.
  
  

Maintaining Records

• Accurately document all interactions with customers, payment arrangements, and collection efforts.
  
  

Generating Reports

• Prepare regular reports on the status of outstanding accounts, collection efforts, and payment performance.
  
  

Understanding Transportation Industry

• Possess a good understanding of the transportation industry, including freight terminology, billing practices, and common industry issues.
  
  

Collaborating With Other Departments

• Work closely with sales, customer service, and operations teams to ensure smooth communication and efficient collection processes.
• Develop an understanding of accounts so that the salesperson is brought into the collection process when escalation is needed.
  
  

Resolving Internal And External Account Queries

• Handle inquiries from both internal and external sources related to accounts.
  
  

Recommending Further Action

• Recommend further action or discontinuation of service when necessary, in coordination with credit and sales departments.