Chief Operations Officer

Summary Description

nbkc bank is currently looking for a Chief Operations Officer, EVP to join our team.

The Chief Operations Officer (COO) will be responsible for leading and optimizing the day-to-day operations, ensuring alignment with our strategic vision and business goals. Reporting directly to the Chief Executive Officer (CEO), the COO will provide leadership across multiple functional areas, including risk management, vendor management, information technology and information security. The ideal candidate will have a minimum of 10 years' senior management experience at a financial institution, be a data-driven decision-maker with exceptional leadership skills, fostering innovation and accountability and an in-depth knowledge of banking operations, trends and emerging technologies.

This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO office. We are looking for someone who is excited about the opportunity to be in the office while enjoying flexibility to work from home.

Interested in learning more? Check out more details below.

What You’ll Do

Operational Leadership:

• Oversee daily operations across all functional areas, including risk management, vendor management, information technology and information security.
• Identify and implement operational efficiencies, process improvements, and best practices to streamline workflows and improve client satisfaction.
• Work across the institution on large projects as needed.
  
  
  

Technology & Information Security

• Help drive technology strategy to ensure the bank’s systems are efficient, secure, and scalable (Bank Core Processing, M365, IT Support).
• Partner with the Chief Technology Officer and technical teams to implement and enhance cutting-edge technologies.
• Champion process automation and digital transformation to enhance customer experience, reduce costs, and improve turnaround times.
• Help oversee the bank’s infrastructure, ensuring that systems, processes, and teams are aligned to support growth and operational excellence.
  
  
  

Regulatory Compliance & Risk Management

• Oversee and work closely with the Risk Management and Compliance to ensure the bank’s risk management protocols and internal controls safeguard assets, operations, and client relationships.
• Ensure strict compliance with all regulatory requirements and industry standards, implementing robust risk management practices.
• Serve as a member of the Risk Oversight, Fintech, Compliance, Audit and Asset Liability Management Committees.
• Be the key leader in business continuity planning.
  
  
  

Financial & Vendor Management

• Partner with CFO to manage operational budgets, cost management, and resource allocation to meet financial targets and drive business growth.
• Closely align with and participating in development of new fintech opportunities and ongoing operations.
• Executive ownership of key bank core processing relationships.
• Collaborate with legal, compliance, and audit teams to maintain transparent governance and mitigate potential exposures.
• In concert with Chief Deposit Officer, other senior leaders and the fintech partnership team, actively participate in the evaluation, review, contracting and onboarding process of new partnerships, as appropriate.
• Follows all applicable laws and regulations.
• Performs other duties and projects as assigned.
  
  
  

What You’ll Bring

• 10+ years of leadership experience in fintech, payments, banking operations, risk management, and/or IT.
• Previous C-level or senior executive leadership experience in a bank or financial institution preferred.
• Strong expertise in vendor negotiations and core banking systems.
• Experience leading regulatory and compliance functions.
• Proven track record of driving operational excellence, scaling teams, and implementing strategic initiatives in a fast-paced, highly regulated environment.
• Demonstrated success in managing cross-functional teams and delivering on ambitious performance targets.
  
  
  

Additional skills + competencies

• Strategic thinking and executive leadership.
• Strong financial acumen and operational management.
• Ability to drive innovation and fintech collaboration.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Strong analytical mindset with a data-driven approach to problem-solving and decision-making.
• Excellent organizational and project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
• Strong regulatory and risk management knowledge.
• Strong interpersonal and communication skills to engage with executive teams, regulators, and partners
  
  
  

Our Hiring Process

After we review your application and feel you’re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

Benefits & Perks

What you’ll love about us:

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO – we got you covered!)
• Enjoy 4 weeks of paid time off, 12 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that’s a sweet deal!
• Spend time bonding with your family with paid parental leave options
• Care for your whole person with access to our EAP and behavioral health advocates
• Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That’s serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries
  
  
  

About Nbkc

nbkc isn’t your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

nbkc has been proud to be recognized as one of Kansas City’s Best Places to Work for 5+ years by the Kansas City Business Journal. We’re pretty proud to work here and we know you will be too!

Join us to find out!

nbkc bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities