Treatment Case Manager

Job Details

Description

Essential functions of this job include, but are not limited to:

OPERATIONAL DUTIES

Intake

Reviews all available referral information and requirements, including previous ORION information and previous Care Logic Assessment(s), prior to initial meeting with the client.

Welcomes and orients client to programming by explaining course catalog, activities schedule, and program specific rules and guidelines.

Administers or utilizes a current quantitative assessment of client’s risk and criminogenic needs, including: criminal history, education/employment/financial, family/social support, neighborhood problems, substance use, peer associations, and criminal attitude/behavior patterns.

Gathers relevant substance abuse and mental health history. Communicates with treatment counselor in order to assist in completion of client’s initial assessment and treatment plan.

Identifies client’s barriers to successful program completion. Responds to barriers such as: age, education level, medical, mental health, transportation, etc.

Completes and/or reviews intake packet.

Completes/reviews PREA screening results.

Completes intake CCIS/OhioMHAS forms in required time frame.

During Placement

Monitors client behaviors and symptoms that may impact or change level of care recommendation/diagnosis and notifies Treatment Counselor of need for possible reassessment.

Conducts crisis interventions as needed when Crisis Intervention Counselor is unavailable. Facilitates Treatment PLUS group(s) as assigned.

Maintains close communication with Agency’s contract doctor and/or consulting psychiatrist for input regarding medication compliance, side effects of medication, and medication changes. Alerts identified staff of any changes in client adjustment which might suggest decompensation and a need for intervention.

Initiates communication and/or meeting with client’s identified loved one(s) in order to promote and support successful integration back into the community.

Assists clients with becoming more positive, productive, prosocial members in the community.

Acts as an advocate for clients and holds clients accountable to program rules.

Administers assessment tools properly. Ensures updates are completed as needed.

Prepares and maintains a confidential, organized, accurate, and updated EHR for each assigned client.

Collaborates with Treatment Counselors(s), Cognitive Skills Specialist(s), and Recovery Coaches to ensure client’s progress is discussed and needs are met.

Provides team support to Recovery Coaches as they oversee the smooth functioning of the unit.

Reads logs, incident reports, and facility shift reports on a daily basis to monitor the activity of assigned clients on caseload.

Monitors/address client’s compliance with program rules by utilizing the Behavior Management System. Completes Phase Progression and/or Behavior Assessment throughout client’s placement.

Selects, implements, and utilizes progressive prosocial rewards, intervention, and enforcement strategies that best fit the characteristics of the client and program in accordance with Agency and program objectives and policies and procedures.

Manages caseload in an effective manner. Manages time and organizes work demands appropriately. Meets deadlines established by the program management staff.

Meets with clients regularly and in accordance with program procedures.

Gets involved in Family Orientation as needed.

Uses the Agency’s Oriana Resource Information and Operations Network (ORION):

• Documents all client interactions and client information in ORION in an appropriate and timely manner. (e.g., behaviors, activities, concerns, and meetings)
• Documents assessment results in an accurate and timely manner.
• Updates information in demographic/profile section if applicable.
• Coordinates and monitors client’s scheduled events.
• Completes monthly client progress/release reports in accordance with program guidelines and forwards them to the appropriate referral source in an accurate and timely manner.
• Completes required correspondence in an accurate and timely manner.
• Enters and closes reward/disciplinary information via action logs/reports.
• Enters accurate financial information.
• Documents communication with referral sources in an accurate and timely manner.
  
  

Ensures client attendance in primary treatment groups, PLUS groups, and enhanced programming. Assigns client specific groups to attend based on need(s).

Monitors client’s employment and verifies timely submission of paychecks and/or pay stubs in conjunction with employment staff. Monitors and verifies collection and payment of client per diems, court costs, child support fines, restitution, etc.

Verifies and monitors that required community service hours are completed.

Prepares and maintains accurate records, documents, and outside correspondence according to Agency requirements.

Participates in team meetings as scheduled with program staff and supervisor. Discusses client issues and case reviews.

Ensures, when able, immediate communication with client regarding results of team meeting (e.g., phase advancement, violation consequences, etc.).

Stays knowledgeable of and utilizes community resources. Completes appropriate release of information forms as required for making a referral and/or releasing information.

Transports clients to appointments in a safe manner.

Notifies referral sources and service providers of any positive drug/alcohol test results in an accurate and timely manner. Requests approval from program specific designee for Gas Chromatography-Mass Spectrometry (GCMS) confirmation.

Facilitates groups as needed (e.g., TFAC, Motivation for Success, Healthy Relationships, Unlock Your Thinking, Family Orientation, etc.).

Coordinates necessary insurance related appointments to ensure clients have applied for or have medical insurance prior to release.

Schedules follow-up aftercare and Vivitrol Injection appointments by sending in the necessary referral forms in an accurate and timely manner.

Provides needed outreach to clients transitioning to the Vivitrol Clinic.

Release

Makes referrals based on client’s ongoing needs and recommended targeted dosage hours as reflected in the Community Plan.

Ensures post-tests and/or exit evaluations are completed prior to client’s release.

Assists clients with making suitable housing arrangements.

Prepares clients for release from the program with approved and appropriate Community Plan.

Completes accurate release CCIS/OhioMHAS forms in required time frame.

Completes all necessary release forms upon client’s release from the program in an accurate and timely manner.

Prepares final report per program guidelines and submits to referral source.

Completes file closing procedures in a timely manner and submits all closed files to supervisor for review and approval.

Post-Release

Ensures warm hand-offs in the community by transporting/linking client with resources following release to the community. Documents same in client’s Electronic Health Records (generating billable services).

Obtains outcome measure data by contacting client via phone and in person and documenting sessions in Electronic Health Record (requires post discharge follow up generating billable treatment services) in an accurate and timely manner.

Maintains outcome measure data on excel spread sheet in an accurate and timely manner.

Qualifications

QUALIFICATIONS:

Associate’s Degree in Behavioral Health or related field and LCDC II required. Must have strong organizational skills and be detail-oriented. Must possess excellent verbal and written communication skills. Must possess reliable transportation, a valid Ohio driver’s license, and a driving record that does not preclude the employee from being covered by Agency liability insurance. Must have the ability to work effectively with Agency employees, outside contacts, and a diverse client population.