IT Support Technician

Our Core Values

The credit union is a values-driven organization. Our Core Values are at the center of everything we do and are the driving force behind our mission: We help people and communities prosper.

• Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect.
• Innovate Boldly – We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.
• Embrace the Fun! – We take joy in our work by welcoming kindness, integrity, and authenticity.
• Own It – Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what’s right.
  
  

Position Summary

Department

Information Technology (IT)

Carries out the deployment, maintenance, support, documentation and upgrade of network workstations, hardware, software and distributed printers.

Essential Duties

Help Desk Technician I

User Assistance

• Answer “Must Answer line” for department for incoming IT related issues
• Serve as a “single point of contact” for users with issues that require assistance from other staff
• Assist and support other departments within IT

Hardware

• Identify workstation, terminal, laptop and other technology equipment
• Diagnose and troubleshoot basic hardware issues

Software

• Identify issues
• Apply fixes for common issues including configuration, operating system and application use
• Deploy software packages

Print Devices

• Diagnose and troubleshoot basic software issues
• Connect print devices for use by staff
• Assist users in advanced configuration of printing options
• Assist in repair of print devices
• Maintain address books on network connected print / scan devices

Documentation

• Create, update and manage relevant support system tickets and communicate status changes to affected parties
• Create, update and track IT related assets within the Asset Management System
• Assist in documentation of hardware, printer and software products
• Maintain Active Directory user, printer and computer object descriptions and details for all non-resource accounts, printer and workstations
• Performs other duties as assigned.
  
  

Supervisory Responsibilities

• NONE
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Min/Preferred

Education Level

Description

Minimum

2 Year / Associate's Degree

Or one to four years related experience.

Preferred

4 Year / Bachelor's Degree

Experience

Minimum Years of Experience

Comments

1

Language Skills

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Member occasionally must lift and/or move up to 10 pounds. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills And Abilities

Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner.

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.