Customer Service Representative

We're partnered with a family-run septic and grease trap service company based in Longmont, Colorado, offering 24/7 emergency support, system installations, and maintenance for both residential and commercial clients. With over 20 years of experience, they combine old-school reliability with modern tech to keep things flowing smoothly. They are seeking a professional, customer-focused Customer Service Representative/Scheduler to support daily operations and ensure smooth communication between customers and internal staff.

The Customer Service Representative/Scheduler will be responsible for managing inbound calls, scheduling appointments, processing customer requests, and various administrative tasks around the office. This is an in-office role that requires strong communication and organizational skills, and the ability to be a team player.

REWARDS

• Competitive hourly compensation of $25/HR
• Opportunity to support a mission-driven, professional team
• Room for growth and cross-training within the company
• A collaborative and supportive work environment
  
  

Requirements

• At least 2 years of Customer Service or administrative experience (3–5 years preferred)
• Ability to commute to an on-site location in Longmont, CO
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Proficient in Microsoft Office Suite
• Bilingual in Spanish is a plus
• High school diploma or equivalent
  
  

Responsibilities

• Answer inbound calls and communicate with customers and employees professionally
• Schedule customer appointments accurately using scheduling systems
• Perform a range of clerical and administrative support tasks
• Maintain and update the customer database regularly
• Support internal teams and assist with other duties as assigned
  
  

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodation. We value diversity and encourage individuals from all backgrounds and experiences to apply.