Service Manager

Job Description

Service Manager – Empire Automotive Group Hyundai of New Rochelle

Empire Automotive Group Hyundai of New Rochelle is seeking an experienced Service Manager to lead our growing service department in a state-of-the-art facility. Our service department features a modern, efficient shop designed for productivity, and a spacious customer lounge with refreshments.

A well-managed service department drives customer retention and repeat business. If you have the expertise to lead, we invite you to join our team.

Daily Responsibilities

• Address and resolve customer concerns promptly and thoroughly.
• Prioritize customer satisfaction, maintaining high service levels in alignment with management and manufacturer expectations.
• Implement systems that enable advisors and technicians to effectively communicate necessary services for reliable vehicle performance.
• Oversee job dispatching to optimize technician productivity for both customer repairs and internal vehicle preparation.
• Manage both union and non-union teams to ensure compliance with manufacturer and municipal standards.
• Maintain cleanliness and organization within the service department to uphold morale and quality standards.
• Develop and implement training programs for technicians, advisors, and support staff.
• Utilize advertising and marketing strategies to maintain a steady flow of business.
  
  

Qualifications & Requirements

• Strong leadership and organizational abilities.
• Excellent written and verbal communication skills.
• Proven ability to build and maintain high levels of customer satisfaction.
• Exceptional accuracy and attention to detail.
• Ability to ensure timely and compliant submission of required documents and approval requests to the manufacturer.
• Minimum of two years of experience managing a union shop within a franchised automotive dealership.
• Import brand experience is a plus.
• Professional appearance and demeanor.
• Experience with Reynolds & Reynolds Ignite preferred.
• Willingness to undergo a pre-employment drug screening and background check.
• Demonstrated career stability with consistent growth in previous roles.
  
  

The job descriptions and responsibilities above will be required but not limited to any other job- related duties assigned by their supervisor.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within