Transfer Coordinator

Description

JOB SUMMARY

The Transfer Coordinator position involves coordinating the selection and evaluation of animals for potential transfer, establishing partnerships with other shelters and organizations, arranging travel logistics, and facilitating the transfer process. The role additionally coordinates and oversees all aspects of cuddle breaks, ensuring necessary logistics and equipment are in place for the event. Responsibilities also include administering medical care, maintaining cleanliness of vehicles and inventory, continuing education, providing excellent customer service, handling financial transactions, completing paperwork, and assisting in other shelter areas as required.

Responsibilities

The responsibilities listed are not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties that are required of the position. Responsibilities, tasks, duties, and activities may change, or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in the selection and evaluation to decide possible transfer of animals based on medical and behavioral history from local, statewide, nationwide, and international partners
• Develop strong partnerships with current and new shelters and organizations for transfer opportunities and emergency response
• Coordinate travel arrangements for animal transfers
• Establish schedule for transfers to accommodate shelter population, offsite needs, cuddle breaks, and other events
• Process all transfer animals by collecting animal’s vital signs, administering vaccines and medications, running basic blood testing, microchipping, inputting records, preparing animal quarters, and scheduling all veterinary appointments
• Plan and execute all cuddle breaks, including arranging staff, volunteers, animals, and other logistics and equipment required for the event
• Maintain cleanliness of vehicles including cleaning and disinfecting carriers and vehicle after every transfer
• Maintain inventory of supplies needed for transfers and cuddle breaks
• Periodically complete continuing education to enhance animal handling and behavior skills
• Deliver excellent customer service with internal and external customers through in-person and phone interactions answering questions and giving recommendations of care
• Handle financial transactions of donations and purchases of merchandise or services and reconcile receipts
• Use proper animal restraint techniques for the safety and well-being of the animal and the team
• Complete all necessary paperwork and data entry, maintaining accurate animal records
• Assist with other shelter areas, as needed
  
  

Requirements

QUALIFICATIONS

• High school diploma or equivalent preferred
• Must possess and maintain a current, valid driver's license and must successfully complete a motor vehicle record check
• At least 2 years of professional animal care, handling, or medical experience preferred
• Advanced knowledge of animal handling, general pet care principles, and animal behavior
• Previous cash handling experience preferred
• Fear Free certification preferred
  
  

Knowledge, Skills, And Abilities

• Knowledge of and ability to perform tasks on a computer using different software programs
• Ability to work with animals safety and humanely and to remain calm in stressful situations
• Effective verbal, written, and interpersonal communication skills
• Ability to quickly adapt to customer, animal, and business needs
• Ability to collaborate with others and work effectively in a team environment
• Strong attention to detail and ability to focus with distractions
• Ability to assess animal behaviors and cues
• Excellent ability to use good judgement in problem solving and decision making
• Ability to take initiative and to work with minimal supervision and direction
• Strong attention to detail
• Strong time management skills
• Ability to build and maintain strong relationships with others while tactfully providing constructive feedback as necessary
• Ability to plan, schedule, and execute events using available volunteers and resources
• Strong organizational, planning, and scheduling skills with limited direction
  
  

PHYSICAL AND MENTAL DEMANDS

• Physical demands include extended periods of standing, walking, sitting, bending, stooping, kneeling, crouching, reaching, handling, grasping, feeling, and coordination with frequent lifting and carrying requirements of up to 50 lbs
• Visual acuity and depth perception is required for safe handling of animals
• Work includes driving large vehicles while safely and securely transporting live animals
• Work is frequently performed in the small, enclosed spaces such as animal cages
• Work requires the capacity for rational decision-making, prioritizing logic and critical analysis over emotional responses
• Work includes providing compassionate and dedicated care to others
• Work requires the ability to maintain focus and composure while working under pressure, manage stress during difficult situations, and adapt quickly to resolve issues or conflicts including being proactive to solve problems before they arise
• Work requires the ability to be pragmatic and use logical reasoning to assess animals’ condition and viability for transfer
  
  

WORK ENVIRONMENT

• Most work is performed at offsite locations or in transportation vehicles.
• Work is also performed in the shelter areas of Pet Alliance which is open and well lit, adequately ventilated, noisy and distracting environment. In addition, the kennels are subject to extremely warm temperatures during the summer months.
• The job requires moving between rooms and buildings including traveling to outside locations, which may result in increased exposure to extremes in temperature and atmospheric conditions.
• Work environment involves exposure to potential hazards such as chemicals and sharps.
• The job requires frequent and routinely intense public contact as well as the ability to multi-task under conditions that can be described as extremely fast-paced/high volume and are potentially stressful on a routine basis.
• Travel is required up to approximately 50% of the time.