Booker

Booker Job Description

Company: Village Ford

Title: Booker

Supervisor: Office Manager

Team: Service Director/Controller/HR

Statement: The Booker prepares, records and reconciles warranty claims and submits them to the factory and distributors for defective parts. Prepares secondary warranty and retail assets for invoicing and collection. Assists with cashier and rental responsibilities.

Activities:

• Process warranty claims and verifying criteria required by the factory
• Post credits, track warranty parts returns.
• Follow-up on unpaid warranty claims and submit for appeals
• File, monitor and adjust warranty claims
• Back up all positions(cashier/rental) in the office during vacation periods, illness or when the office is in a peak load situation.
• Assist all co-workers, managers, service advisors, vendors, factory representatives and customers with the information they need promptly and accurately.
• Any other duties assigned by management
• Monitor register and reconcile on daily basis
• 30-day unbilled list with no overdue accounting
• Responsible for training other office staff with billing requirements through an entire repair order life cycle
• Attend all sales/technician/support staff meetings to assist with communicating warranty obligations of staff.
  
  
  

Requirements/Qualifications:

High School Diploma Strong communication skills

Good emotional maturity Computer knowledge

Warranty/Technical knowledge Ability to handle high stress level- fast paced

Excellent organizational skills

Good interpersonal skills

Experience:

Ford Dealership—Service advisor—sales—customer service

Compensation Range (start):

$35,000 per/yr. - $45,000 per/yr. Based on experience Village Ford Benefit Package

Hours: 40 hours/week M-F 730-430