Manufacturing Customer Service Manager

VOLT is hiring for a Manufacturing Customer Service Manager in Franklin, WI. This company designs, develops, manufactures, and installs both machines and complete packaging lines mainly used in the beverage industry.


In this role, you will work with internal teams such as inside sales, customer service and quoting teams, as well as project specialists. The ideal candidate will have a track record of success in customer service, inside sales development, an understanding of the manufacturing (ideally beverage or packaging industry), and exceptional leadership skills.





As the Manufacturing Customer Service Manager you will:

• Interact with all levels of Company management and with various departments to ensure smooth workflow, coordination, and completion of projects.
• Manage all aspects of departmental business flow. Evaluates various processes and procedures to see if there are any instances within those realms that may be streamlined to increase efficiencies and quality of work. Develop policies/procedures for recognized units.
• Develop a business plan and sales strategy that ensures attainment of company goals and maximum profitability.
• Drive pipeline growth by developing your direct reports' individual performance, optimizing your team's outreach metrics, and executing on strategies that align with sales objectives.

• Train, motivate, and develop employees to meet the current and future needs of the department and the company.
• Maintain discipline, resolves problems, determines performance, and recommends promotions, transfers, or terminations.
• Ensures that the team is exceeding timeliness and quality standards for contracts, quotes generated, and orders processed.
• Leadership of a team of Specialists who create maintenance estimates, offers, quotations and contracts.
• Foster high employee engagement and high customer satisfaction. Think and act like a customer.
• Optimization of existing programs, and expansion or enhancement of customer offerings
• Create and maintain a positive work environment conducive to internal and external customers.

This is a full time, Direct Hire opportunity.





The ideal candidate will have:

• Experience managing internal teams of 10 – 15 + employees for 3-5 years.
• Knowledge of SAP and CRM Salesforce: Proficient in back office processes, great at team building, process and procedures, experience with the HR side of things when it comes to managing people.
• 3-5 years of experience in managing people and internal processes with the ability to build new internal processes.
• Knowledge of manufacturing environment or product line is preferred (packaging or beverage industry).
• Education: Bachelor’s Degree is preferred (any background is OK)
• Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
• Soft skills: Advanced communications skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, leadership skills, attention to detail, change management, time- and self-management, coordination and organizational skills, communication skills, and negotiation skills.

Salary: $100,000 – 120,000 per year + annual bonus.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.



Benefits: Since this is a Direct Hire role, benefits will be provided by the employer.



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.



Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [email protected] or call (866) 898-0005. Please indicate the specifics of the assistance needed.



Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws