IT Help Desk Technician

Join Our Team as an IT Help Desk Level 1 Technician

Support, Troubleshoot, and Grow in a Dynamic IT Environment

Creative Solutions in Healthcare is seeking an IT Help Desk Level 1 Technician to join our expanding team! If you have a passion for technology, problem-solving, and customer service, this is an exciting opportunity to build your career in a fast-paced IT environment.

Your Impact as an IT Help Desk Level 1 Technician

In this role, you will:

• Provide First-Level Support: Troubleshoot hardware, software, and network issues to ensure seamless IT operations.
• Manage User Accounts: Assist with Active Directory administration, including user creation and access management.
• Set Up and Configure Devices: Image, configure, and deploy new computers and laptops for employees.
• Support Connectivity Issues: Troubleshoot network and internet connectivity problems to minimize downtime.
• Assist with Printer & Peripheral Setup: Install, configure, and troubleshoot printers and other office peripherals.
• Ensure Software Functionality: Install and update software applications while troubleshooting browser-related issues.
• Deliver Excellent Customer Service: Provide prompt and professional IT support while maintaining clear communication with end-users.
• Work On-Site: This is an in-person role (not remote), and occasional travel may be required.
  
  
  

What Makes You a Great Fit

We’re seeking someone who:

• Has experience in help desk support or desktop support.
• Can work efficiently in a fast-paced, multi-tasking environment.
• Demonstrates strong problem-solving skills and attention to detail.
• Is comfortable with troubleshooting computer hardware, network connectivity, and software applications.
• Possesses excellent customer service and communication skills to assist end-users effectively.
• Can type at least 30 words per minute.
• Is willing to travel occasionally as needed.
• Holds a certificate, associate’s, or bachelor’s degree in an IT-related field (preferred but not required).
  
  
  

Why Choose Creative Solutions in Healthcare?

As one of Texas’s largest and most trusted providers of long-term care, we are committed to fostering a supportive workplace for our employees.

We offer (for full-time employees):

• Comprehensive Benefits: Health, Dental, and Vision Insurance
• Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement for continued education
• Time to Recharge: Paid Time Off
• Retirement Planning: Immediate 401(k) eligibility
• Unwavering Support: Exceptional corporate IT resources and leadership
  
  
  

Equal Opportunity Employer

We are committed to fostering an inclusive workplace. Discrimination or harassment based on race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic is strictly prohibited.