Pharmacy Call Center Representative

Pharmacy Call Center Representative Apopka, FL

AdventHealth Corporate

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Internal Employees Apply Here

• Job Schedule: Full-time
• Pay Range: $18.13 - $27.21 per hour
• Job ID: 25009759
• Job Family: Pharmacy
• Shift: 1 - Day
  
  

Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need.

If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.

Start your journey with a health care career at AdventHealth Corporate.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Time Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
  
  

Schedule: Full Time

Shift : Monday – Friday, 11:45am – 8:15pm

Location: 5050 Wesley Rd Apopka, FL 32712 (This position will be remote after successful completion of 90 days onsite training)

The Role You’ll Contribute

The Customer Service Call Center representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Duties include answering high volume of phones, extensive data entry, compiling, reconciling and maintaining records and prescriptions for the Pharmacy. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered pharmacy technician.

The Value You’ll Bring To The Team

• Maintains confidentiality of patient, employee, medical staff, departmental and administrative information with no infraction
• Exhibits tact and consideration with other staff and customers. Maintains a professional atmosphere in the work area.
• Maintains objectivity and accepts criticism and feedback, using each exchange as a learning opportunity
• Answers phone within 4 rings, does not leave patient on hold more than 5 minutes and offers to call back patient if patient will be left on hold while researching a request
• Meets call center goals as assigned on a monthly basis to achieve appropriate handle ratio, total call volume answered, minimal Not Ready time, etc.
• Understands the prescription plan thoroughly and communicates with customers or physician’s offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications.
• Maintains an awareness of pop-ups and reads and follows through with all necessary actions. Plays a role in maintaining effective records, deleting any old notes that are no longer needed and adding new relevant information to the patient’s profile to be communicated to the entire staff as necessary.
• Follows guidelines when faxing refill requests and sending electronic requests to physician’s offices
• Leaves adequate and understandable notes in the member’s profile for any issue that needs to be communicated to other staff members
• Collaborates with Pharmacy Bookkeeper and Technicians regarding member follow-up such as credit card rejections, price alerts, etc.
• Registers members and family members, including online registrations, accurately and completely; verifying that all member and dependent information is updated including address, allergy information, phone number, and payment method.
• Researches each prescription follow-up completely by verifying member’s address, checks shipping date, reviews member’s profile for any communication notes, provides delivery confirmation information if requested
• Disengages the angered caller and converts a negative communication to a positive and helpful exchange before alerting the Call Center Supervisor for a call back
• Completes work in a timely manner and prioritizes and plans work activities. Demonstrates accuracy and thoroughness with data and manages competing demands
• Communicates with team and supervisor regarding work priorities and provides feedback regarding requests, projects and assignments as appropriate
  
  

Qualifications

The expertise and experiences you’ll need to succeed :

Education And Experience Required

• High School Diploma or equivalent
• 2 years previous customer service experience
• Accuracy and attention to detail for long periods of time; excellent organization skills.
• Must be able to multitask efficiently with other assigned duties and be ready to accept calls with calm demeanor
• Individual must have excellent customer service skills, inter-personal skills, communication skills, accuracy, and the ability to follow up.
• Use of telephone, Bluetooth headset and multipurpose copier/fax.
• Basic proficiency skill set in MS Office: Word, Excel and Outlook
  
  

Education And Experience Preferred

• Previous experience in call center, mail-order, medical or healthcare related area
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Pharmacy

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25009759

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.