Director of Community Outreach for Hospice

Newport News, VA

This a full time, in-person position based out of our Newport News, VA office.

About Us: With over 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care and is a leading national home care agency. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. We are currently seeking compassionate and skilled professionals to join our team and continue our legacy of providing personalized and attentive care to patients in the comfort of their own home.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
  
  
  

Job Summary: The Director of Community Outreach for Hospice is responsible for developing and executing strategic initiatives to increase community awareness and engagement, fostering relationships with healthcare providers, community organizations, and stakeholders, with the expectation of increasing viable referrals to the company’s hospice program. This role drives educational campaigns, coordinates outreach programs, and supports the mission of delivering exceptional end-of-life care.

Responsibilities:

• Hire and train all applicable Hospice staff to grow Hospice Census & increase community awareness of Hospice Care.
• Develops and implements outreach strategies to promote hospice services and meets / exceeds budgeted targets with community organizations, hospitals & referral sources.
• Develop annual account plans and review those plans throughout the year to monitor progress against goals and execution of account strategies. Updates account profiles, plans as needed.
• Prepares and delivers presentations for new and enhanced programs and services to facility staff and physician office staff. Overseas implementation activities linked to such programs and services.
• Partners with facility staff and/or physician office staff to address and problem solve issues.
• Communicates with operational staff as necessary related to capacity constraints, complaint resolution, ability to accept cases, clinical initiatives, teamwork building, and customer inquiries as required to hit organizational goals.
• Collaborates with marketing teams to create materials and messaging.
• Analyzes outreach efforts and reports on ROI and community impact.
• Represents the organization at community and healthcare events.
• Provides training staff on effective communication with external partners.
  
  
  

Qualifications:

• Bachelor's degree in healthcare, marketing, or related field; advanced degree preferred.
• Minimum of two years of management, marketing or sales experience preferred in healthcare, nursing, social services, or related discipline
• 5+ years in community relations or outreach, preferably in healthcare or hospice.
• Strong understanding of hospice philosophy and regulations.
• Excellent communication, public speaking, and interpersonal skills.
• Proven leadership and project management abilities.
  
  
  

Functional Abilities:

• Valid driver’s license may be required, as determined by operational, regional needs.
  
  
  

Job Type: Full-Time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.