Helpdesk Technician

MRF: F709

Is This YOU? Then We Want to Meet You!

• Be able to work a flexible schedule
• Experience in customer service and technical support
• Is attentive and well-spoken- have a neutral accent
• Tier 1 Technical proficiency (preferably familiar with name and password management)
• Proficient in Windows Environment, networks, and servers
• Knowledge of Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, Office 365, Etc...), CISCO Meraki, MS Teams (phone system), and Salesforce (Email/ticket management)
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Adhere to SOP- Answer phone calls and respond to email requests for support services
• Perform level 1 maintenance tasks for computers and servers and anything else would be escalated to an engineer
• Provide password maintenance- password resets, rebooting, and network outages
• Coordinate with 3rd party applications being used by hotels for a technical solution
  
  

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Tools: MS Teams, Windows 10, Microsoft azure, Sharepoint, Datto RMM, Autotask, IT Glue
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.