Inside Sales Account Manager

While our main business location is in Auburn, WA, this is a remote position open to candidates residing in Washington State.

This position handles aftermarket sales and new customer calls. Deals with a diverse group of external callers as well as internal contacts at all levels of the organization. Work requires substantial knowledge of items sold.

Essential Functions

• Answer and return calls not assigned to other sales staff within 24 hours.
• Know products and services and how they can benefit individual customers.
• Identify customer problems or needs and recommend products accordingly.
• Provide accurate and timely quotes and delivery dates and follow up on quotes regularly.
• Prepare Sales Orders and secure payment for COD customers in accordance with Company procedures.
• Retain core customers by providing excellent customer service.
• Consult with customers after sales to resolve problems and provide ongoing support.
• Participate in continuous product training.
• Organize and prioritize large volumes of information and calls.
  
  

Job Qualifications

• Education: High School Diploma or GED required.
• Required Experience: 3-5 years’ experience in door and hardware industry (sales, project management, etc.)
  
  

Knowledge, Skills, & Abilities

• Excellent customer service and social skills
• Good collaboration and teamwork abilities
• Excellent organizational and time management skills
• Technical capacity (MS Office Suite, BlueBeam, Comsense)
• Hollow Metal and Division 8 hardware knowledge
• Strong written and verbal communication proficiency
• Quick critical thinking and problem-solving skills
• Reading comprehension
  
  

Benefits

• Full coverage medical and dental for employees and partial coverage for family members
• Voluntary vision coverage
• Employee Assistance Program
• 7 paid holidays
• 1-4 weeks of paid vacation based on years of service
• Paid Sick Leave
• Annual compensation and bonus programs
• Safe harbor 401k with 4% match upon eligibility
  
  

Physical Demands/Work Environment

• Constantly (67-100%) stationed at a desk working on a computer/keyboarding
• Seldom (1-10%) move or transport up to 15 pounds of office supplies or equipment.
• This position requires normal vision and hearing abilities. The employee must be able to communicate verbally and visually with customers, vendors, and coworkers. The employee must be able to detect, discern, and convey information accurately and effectively.
  
  

Kinship is currently hiring for this position with the requirement that all candidates permanently reside within Washington and be legally authorized to work in the United States without the need for current or future employer sponsorship. Unfortunately, we are unable to accommodate sponsorship for work visas at this time.

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