User Researcher II

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary

In this role, you will be a valuable member of the Research & Insights team at Vivint. This is an eight-strong team of researchers who work with Vivint customers and other consumers to help inform:

• Product roadmaps, through discovery work and concept testing
• Product development, through usability, value, pricing, and other testing and research
• Product iteration, through satisfaction surveys, interviews, and other methods
• Product naming, branding, pricing, and other marketing decisions
  
  

This is a job with a high degree of variety, both in the products and services we research and the methodologies we employ. The research team is well-respected and highly valued within Vivint and the team works in partnership with many key functions internally, including the product, design, engineering, marketing, and leadership teams. The existing team has over 65 years of research between them.

Primary Responsibilities

• Partner with UX Designers, Product Managers, Engineers, and various departments through the organization to plan, prepare, and execute ongoing testing and research around prototypes, designs, ideas, concepts, and theories.
• Closely collaborate with and support the rest of the Research & Insights team, working together on projects, sharing best practices, and reviewing each other’s work.
• Document, organize, analyze, and archive qualitative and quantitative data.
• Partner with product development teams to synthesize, build visual reports, and socialize findings from research across the organization.
• Participate in educating teams on valid, reliable, and ethical research and testing best practices.
  
  

Required Skills

• A passion for user research, and clearly demonstrated empathy for end users
• Experience conducting usability testing and/or research.
• Knowledge of user-centered design principles.
• Outstanding written and verbal communication skills.
• Excellent collaborative skills.
• Highly professional, with the ability to deliver solid work on tight schedules.
• Designing and running surveys, ideally through Qualtrics.
• Running both moderated and unmoderated usability tests.
• Knowledge of presentation and spreadsheet software.
  
  

Required Education/Experience

• 1-3 years of experience running surveys.
• 1-3 years of experience running usability tests.
• 1-3 years of experience conducting customer/consumer interviews.
• Experience managing research projects as a sole or lead researcher.
  
  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.