Call Center Agent

Job Description

Dezign Comm We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the frontline representative of our company, assisting customers with their inquiries and providing exceptional service. As a Call Center Agent, you will be responsible for handling a variety of customer interactions, including resolving issues, answering questions about our products and services, and ensuring that all clients receive a positive experience.

Department Dezign Comm Employment Type Full Time Location Cleveland Workplace type Onsite Compensation $39,000 - $45,000 / year

Key Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide product and service information to customers while addressing their questions and concerns.
• Document and track customer interactions using our internal systems to ensure efficient follow-up and resolution.
• Resolve customer complaints by investigating the issue, providing solutions, and escalating when necessary.
• Maintain a high level of knowledge about our products and services to deliver accurate information to customers.
• Achieve individual and team performance goals while maintaining high customer satisfaction ratings.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certification is a plus.
• Proven experience in customer service, preferably in a call center environment.
• Strong verbal and written communication skills with a focus on customer interaction.
• Ability to handle calls in a professional manner and resolve issues efficiently.
• Familiarity with call center software and tools is preferred but not required.
• Excellent listening skills and the ability to empathize with customers.
  
  

Benefits

Benefits:

• Competitive salary: $39,000 - $45,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training to set you up for success in your role.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A supportive and collaborative team environment.
  
  

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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