Receptionist/Office Coordinator

Description

Verda Health Plan of Texas has a contract with the Center of Medicaid and Medicare Services (CMS) and a state license with the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are committed to the idea that healthcare should be easily and equitably accessed by all. Our mission is to ensure that underserved communities have access to health and wellness services, and receive the support needed to live a healthy life that is free of worry and full of joy. We are looking for a Receptionist/Office Coordinator to join our growing company with many internal opportunities.

Are you ready to join a company that is changing the face of health care across the nation? Verda Healthcare, Inc. is looking for people like you who value excellence, integrity, care and innovation. As an employee, you’ll join a team dedicated to improving the lives of our Medicare members. Our vision incorporates value-based health care that works. We value diversity.

Align your career goals with Verda Healthcare, Inc. and we will support you all the way.

Position Overview

The Receptionist/Office Coordinator plays a key role in our business as you are the face of the office. This person must greet visitors, answer phones, and direct inquiries to the appropriate department or staff member, as well as responsible for handling administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Must have excellent communication and customer service skills. Additionally, the Receptionist/Office Coordinator provides support to other departments within the organization such as operations/accounting and/or human resources. Some of the vital duties for this position is making sure an office operates smoothly and efficiently. Strong organizational and clear communication skills are essential, and almost every organization relies on qualified receptionist/office specialist skills to support the team. The ideal candidate will be a problem solver who has excellent communication skills and impeccable attention to detail. The candidate should also have experience working in an office environment, performing administrative tasks, and providing support to coworkers. This person has an ability to multitask, manage complex schedules, and meet changing deadlines, which are essential to the position.

This position is part of the HR team, and reports to the Recruiting Manager or Associate Director of HR.

Responsibilities

• Manages front and back office including but not limited to: opening at 8am PST, locking the doors at 5pm PST, Turn on TVs front and break room news/lives
• Manage all calls inbound and outbound at the front desk, ensure all calls are transferred to their designated-phone extension
• Serve as the eyes and ears of the office, providing information, answering questions, and responding to requests
• Assures that the office is presentable, assisting with decorating as needed, restocking kitchen
• Assures all messages are taken with specifics and are detailed for call back
• Greet guests and manage sign in sheet
• Daily attendance tracking and maintenance of sign in sheet in case of emergency
• Administrative duties as assigned
• Makes sure that copy machines are full of printing paper and ink (ink to be replaced by IT or office specialist only)
• Check for mail twice daily and distribute accordingly (see mail policy): check the incoming mailbox daily, sort and deliver to each department, postage and send outgoing mail, track in Excel, drop off mail/packages at postal box as needed
• Schedules appointments/meetings as needed
• Track and keep an ongoing inventory list, ensure optimal use of office equipment, supplies, and inventories through preventive maintenance (stocking and restocking as needed)
• Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, and office layout
• Coordinate internal and external resources to expedite workflow
• Oversee and achieve organizational goals while upholding best practices
• Manage incoming/outgoing mail and shipments, and maintaining an organized, clean office environment
• Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes
• Plan, organize, and schedule company meetings in the office, off-site, and via videoconference
• Coordinate domestic and international travel arrangements for employees
• Maintain filing system, contact database, employee list, and inventory
• Order and oversee office supplies and food deliveries for group meetings, and on an as needed basis
• While most of your work will be performed in the office, there might be traveling required. The chosen candidate will be the professional face of the company.
• Assist with onboarding new hires on first day tour and getting acquainted/settled in.
• Additional projects and tasks as assigned.
  
  

Requirements

Required skills and qualifications

• High school diploma required
• At least 2 years of recent experience as a front desk, receptionist, or office coordinator.
• Superb written and verbal communication skills
• Strong time-management, organizational and multi-tasking skills
• Aptitude for learning new software and systems
  
  

Preferred Skills And Qualifications

• College degree or 4 years of equivalent experience
• Previous success in office management or executive assistance
• Experience developing internal processes and filing systems
• Experience handling confidential information
  
  

Verda cares deeply about the future, growth, and well-being of its employees. Join our team today!

Job Type: Full-time

Benefits

• 401(k)
• Paid time off (vacation, holiday, sick leave)
• Health insurance
• Dental Insurance
• Vision insurance
• Life insurance
  
  

Schedule

• Full-time onsite (100% in-office)
• Hours of operations: 8am – 5pm
• Standard business hours Monday to Friday/weekends as needed
• Occasional travel may be required for meetings and training sessions.
  
  

Ability To Commute/relocate

• Reliably commute or planning to relocate before starting work (Required)
  
  

PHYSICAL DEMANDS

Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds.

• Other duties may be assigned in support of departmental goals.