Sales Customer Support Specialist

Description

Sales Customer Support – OES and Distributor Support Specialist

The Customer Service Specialist – OES & Distributor Support is responsible for supporting OES customers and distributors by ensuring smooth logistics, order fulfillment, and issue resolution. Key duties include troubleshooting, coordinating deliveries, maintaining data accuracy, reconciling shipments, and providing reporting and analysis. Strong technical and computer skills are required.

Location

Jeffersonville, IN

Why You’ll Love It Here!

• Attractive total compensation package
• Medical, Dental, and Vision benefits on day 1
• Annual merit-based performance wage increases
• Performance-based bonus opportunities twice per year
• Generous PTO package
• Family-like atmosphere that promotes growth and flexibility.
  
  

Purpose Of This Position

This position ensures OES customers and distributors receive timely support, resolving order issues and coordinating deliveries. By managing critical data and improving workflows, the role enhances operational efficiency and customer satisfaction, supporting the company’s goal of strong partnerships and effective supply chain performance.

Key Responsibilities

What You’ll Be Doing

• Provide exceptional customer service to OES customers and distributors, addressing inquiries and ensuring a seamless experience.
• Resolve issues related to sales orders, purchase orders, and failed deliveries, ensuring timely and accurate order fulfillment.
• Manage master data, including customer addresses and product information, and ensure system accuracy.
• Collaborate with distributors using order management software to minimize delays and manage supply chain disruptions.
• Generate and manage reports in Salesforce, Zendesk, and Monday.com, tracking orders and customer data.
• Identify process improvements and collaborate with cross-functional teams to enhance efficiency and customer satisfaction.
  
  

You can find out more at and

About Idemitsu Lubricants America Corporation

Since 1992, Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants, dedicated to innovation, quality, and sustainability, serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan, based in Tokyo. Idemitsu has a strong focus on its people, demonstrated through our unique culture, together with competitive compensation, professional development, and a flexible work environment.

Idemitsu is committed to a culture of inclusion and diversity - this commitment is embedded in our Core Values and lived through our actions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Qualifications

To succeed as a Specialist, you will need:

• A High School Diploma or GED (Bachelor’s degree in business or supply chain preferred).
• 5+ years of customer service experience, ideally in OES/OEM business, distribution, or logistics.
• Strong technical skills in Excel, ERP/CRM systems (SAP, Salesforce), and MS Office Suite.
• Excellent written and verbal communication skills to collaborate effectively with teams, customers, and vendors.
• Strong problem-solving abilities, with attention to detail and the ability to manage data accurately.
• Ability to adapt to changing needs, work independently, and provide leadership support within the team.