Patient Transportation Coordinator

Key Responsibilities

• Program Implementation Design and implement a transportation program for patients to include but not limited to identifying and implementing a Non-emergency Medical Transportation software to handle scheduling, routing and dispatching.
• Coordinate Patient Transport Oversee the scheduling and coordination of non-emergency medical transportation services. Ensure timely and safe transportation for patients to and from medical appointments. Maintain a detailed schedule of transportation requests, utilizing NEMT software, including pick-up and drop-off times.
• Communication Communicate effectively with patients, healthcare staff, and transportation personnel to ensure smooth, accurate, and timely transportation of patients.
• Ensure Patient Safety Ensure that patients are safely transported by adhering to all safety protocols and guidelines during transport, including checking equipment and ensuring that patients are securely fastened during transit.
• Monitor and Maintain Schedules Maintain and track transportation schedules for patients, prioritizing urgent and critical transport needs. Ensure that all transportation services are provided on time.
• Documentation and Record-Keeping Maintain patient eligibility records, transportation logs, and other necessary documentation. Use relevant software systems to track and manage transportation requests, outcomes, and billing.
• Coordinate with Healthcare Teams Work closely with nursing, medical staff, and other departments to ensure that transportation schedules align with patient care needs.
• Handle Special Requests Accommodate specific patient needs such as wheelchair transport, oxygen assistance, or other medical support during transport.
• Supervise Transport Staff Oversee the work of the drivers, providing guidance, training, and support to ensure safe and efficient operations.
• Customer Service Provide excellent customer service by ensuring a compassionate, respectful, and professional approach to patients during transport.
• Problem-Solving Address any issues or delays related to patient transportation, resolving problems promptly and effectively.
• Crisis Management Provide support in crisis situations, helping patients connect with emergency services when needed and ensuring they receive timely care.
  
  
  

Fleet Maintenance and Management

• Oversee the maintenance, repair, and operational readiness of the transportation fleet per the established protocols.
• Schedule regular inspections and preventive maintenance to ensure fleet vehicles are safe, clean, and compliant with safety standards.
• Manage vehicle repair requests and coordinate with mechanics or third-party service providers to address issues promptly.
• Maintain detailed records of all fleet maintenance activities, including service history, repairs, and inspection reports.
• Monitor fuel usage, vehicle performance, and identify cost-effective opportunities for fleet management.
  
  
  

Supervises Operations

• Lead program planning, development and implementation.
• Evaluate the efficiency and effectiveness of the NEMT program and recommend improvements.
• Stay informed about industry best practices, new technologies, and relevant regulations to improve service delivery.
• Monitor staff productivity
• Ensure all staff provide quality services
• Ensure competency of staff
• Monitor staff mileage, including ensuring that logs are complete and calculations are correct. Ensure staff has current and valid driver’s license and vehicle insurance.
• Interview and screen applicants when necessary and complete appropriate form as outlined in personnel policies and procedures
• Provide training in general orientation of the facility, policies, procedures, operations and specific skill areas
• Objectively complete staff performance evaluations and route to Human Resources on a timely basis
• Provide staff with consultation and supervision as needed
• Provide coverage and assistance as needed
• Effectively collaborate with other AltaPointe programs and outside sources
  
  
  

Supervision and Consultation

• Seek supervision and consultation as needed
• Accept and employ suggestions for improvement
• Actively work to enhance clinical skills
  
  
  

Courteous and respectful attitudes towards patients, visitors and co-workers

• Treat patients with care, dignity and compassion
• Respect patient privacy and confidentiality
• Is pleasant and cooperative with others
• Assist visitors and consumers as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the patient’s needs, expectations and individual differences
• Is gentle and calm with patients and families
  
  
  

Administrative and Other Related Duties as Assigned

• Actively participate in Performance Improvement activities
• Actively participate in AHS committees as required
• Complete assigned tasks in a timely manner
• Follow AHS policies and procedures
• Maintain current license/certification and requirements for renewals (i.e. CEU’s), if applicable, and attends to required in-services and workshops
  
  
  

High school diploma or equivalent required; associate or bachelor’s degree in business, healthcare or related field preferred. Must be at least 23 years of age; have a valid state issued driver’s license and proof of current liability insurance. Previous experience in public transportation or logistics is strongly preferred. Previous experience with Non-Emergency Medical Transportation (NEMT) software is strongly preferred. Required knowledge, skills and/or abilities outlined below

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Compassionate, empathetic, and professional demeanor when interacting with patients and staff.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational, attention to detail and time management skills.
  
  
  

Knowledge, outlined below, to be attained within six (6) months of employment.

• Knowledge of patient safety protocols and HIPAA regulations
• CPR and First Aid certification required (company-provided training)
• Knowledge of psychiatric disorders in the adult population
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of State, Medicaid, Medicare, and Joint Commission on Healthcare Accreditation standards and practices.