Fraud Prevention Manager

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Benefits, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives
  
  

Summary: The Fraud Prevention Manager is responsible for the strategic oversight and daily management of the credit union’s fraud prevention initiatives. This role acts as a Subject Matter Expert (SME) across multiple departments, including ACH, Payments, Check Processing, and Branches, spearheading training programs, managing fraud detection and investigation efforts, overseeing physical security measures, and collaborating with senior leadership on technology and risk mitigation strategies. The Fraud Prevention Manager ensures compliance with relevant laws, regulations, and company policies while maintaining a member-centric approach.

Responsibilities

• Departmental Influence and Training: Serving as the go-to fraud prevention resource, guiding departments on best practices, developing and delivering comprehensive fraud prevention training, and collaborating with departmental leaders to integrate fraud prevention responsibilities into daily operations.
• Fraud Detection and Investigation: Overseeing fraud monitoring systems, managing all fraud investigations from start to finish, and coordinating with law enforcement agencies. Develop, implement, and refine internal and external risk assessments to fortify risk controls. Assist members who have fallen victim to fraud, guiding them through resolution processes and reassurances about asset protection.
• Physical Security Oversight: Maintain and monitor internal security for the Operations Center using video surveillance systems, and work with Physical Facilities to monitor and maintain branch security. Respond to security alarm calls and investigate security incidents.
• Technology and Systems Management: Assessing and recommending fraud detection and prevention technologies through collaboration with other financial institutions and regulatory bodies to share best practices and intelligence about fraud trends. Stay abreast of industry best practices in fraud prevention, recommending process enhancements as needed.
• Reporting and Analysis: Preparing and presenting reports to senior management, analyzing fraud data to identify key metrics, and using insights to inform strategic decisions.
• Leadership & Team Management: Directly supervising and mentoring the Fraud Analyst and Fraud Investigator/Physical Security Specialist, working cross-functionally with various departments, and providing ongoing coaching and professional development opportunities.
• Compliance & Regulatory Adherence: Maintain expertise in laws, regulations, and best practices (BSA/AML, OFAC, Reg CC, Reg E) to ensure full compliance. Oversee the preparation and submission of relevant regulatory reports (e.g., SARs), maintaining accountability for accuracy and timeliness.
• Process Improvement: Continually seek opportunities to enhance fraud prevention frameworks, including the evaluation of emerging industry trends and technologies.
  
  

Work Conditions:

• The Fraud Prevention Manager typically operates within a credit union office environment. However, hybrid remote/office work schedule is considered for this position.
• Due to the reactive nature of security incidents, some irregular hours or overtime might be necessary. Occasional travel to branches, rare travel out of area for conferences.
  
  

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Requirements:

Qualifications

• Bachelor’s degree in Business, Finance, or a related field.
• Relevant certifications, such as Certified Financial Crime Specialist (CFCS), or Certified Payments and Fraud Prevention Professional (CPFPP) are preferred.
• 5 years of financial services, with at least 2 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit, or other related experience.
• 2 years of direct team lead or management experience.
• 2 years of experience working with federal regulations as they relate to bank security, investigations, case creation, SAR filing, and recovery.
• Proficiency with Microsoft Office and fraud detection software (e.g., Verafin and Video Surveillance System).
• Experience developing strategies and managing major initiatives pertaining to Fraud operations and/or Credit Union operational risk
• Experience leading teams responsible for credit union operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud
• Comprehensive knowledge of the Credit Union's fraud prevention controls, risk processes, systems, and data environments
• Demonstrated familiarity with federal regulations (BSA/AML, SAR filing, etc.).
  
  

Competencies:

• Member-centric approach, aligning with the core values of credit unions.
• Strong analytical, organizational, and problem-solving skills.
• High ethical standards, integrity, and discretion.
• Collaborative mindset with a focus on teamwork.
• Ability to communicate effectively with both members and staff.
• Ability to prioritize tasks according to potential impact to the Credit Union.