Lead Care Manager

Department: HS - ACM

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Compensation: $30.00 - $40.00 / hour

Description

We are currently seeking a highly motivated LVN Lead Care Manager for our Enhanced Care Management (ECM) team. ECM is a Medi-Cal benefit that links high risk members to various resources in the community. You will be responsible for doing assessments and creating care plans based on those assessments for your caseload. This role will report to the Director of ECM. This is a hybrid role where the expectation is to work both in office and at home on a weekly basis.

Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team
  
  

What You'll Do

• Manage a collective caseload of 250 IEHP members with complex needs.
• Conduct outreach, assessments (HRA), care planning, and risk stratification.
• Coordinate transitions of care, including post-hospital/SNF follow-ups.
• Review claims, authorizations, and perform medication reconciliations.
• Connect members to social services, transportation, and community resources.
• Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Collaborate with hospital staff and interdisciplinary teams for care coordination.
• Identify barriers to treatment adherence and adjust care plans accordingly.
• Educate members/caregivers on disease management and healthcare navigation.
• Support members telephonically and participate in audits and team meetings.
• Ensure compliance with organizational policies, DHCS requirements, and Model of Care guidelines.
  
  
  

Qualifications

• Active and unrestricted LVN license
• Experience with telephonic case management
• Ability to learn and utilize case management software and health plan portals
• Excellent analytical, critical reasoning, organizational and interpersonal communication skills
• Strong written and oral communication skills
• Ability to multi-task, work autonomously, and think outside the box
• Ability to keep a high level of confidence and discretion when dealing with sensitive matters relating to providers, members, business plans, strategies and other sensitive information is required
• High level of regard for undeserved communities

You're a great fit for this role if:

• Bilingual Spanish
• Knowledge of Enhanced Care Management, SNP case management, complex case management
• Experience in managed care environment – health plans, IPA, or MSO
• Utilization Management or Hospice CM experience
• 1+ years of Case Manager experience
• Basic knowledge of DHCS, DMHC, NCQA, ICE, and CMS standards
  
  
  

Environmental Job Requirements and Working Conditions

• This is a hybrid position. The office is located at 1600 Corporate Center Dr, Monterey Park, CA 91754. The first month of training will be fully in-office, then the expectation will be to work two days a week in office (W/Th) and the rest of the week from home.
• This is a full-time position. Expects hours are M-F 8:30 AM - 5 PM.
• The target pay range for this role is $30 - $40 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.

Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.