IT Coordinator

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Responsibilities

The IT Coordinator provides essential technical support to the field service groups, warehouse, and our data center, ensuring seamless operations.

• Elevate end-user experiences by delivering exceptional technical support for desktops, laptops, tablets, and other devices. Execute precise reimaging processes, mastering the art of managing system configurations to ensure optimal performance and elevate hardware capabilities.
• Configure software systems like MS Office, Citrix, and Linux for optimal functionality.
• Implement and manage a tracking system for network availability, software licenses, and expiration dates.
• Oversee our inventory, including equipment, hardware, software, and supplies.
• Troubleshoot and maintain external and internal devices such as hard drives, printers, scanners, laptops, and tablets.
• Enforce firewall rules with a keen eye for precision.
• Collaborate with Network Engineers and Database Engineers on tasks like setting up firewalls, configure rule changes, and database-related initiatives.
• Support gaming system hardware and software in a virtual environment.
• Maintain OS firmware for cutting-edge systems.
• Document and track comm equipment location and serials.
• Troubleshoot communication issues.
• Monitor and maintain contractually required dual comm locations.
  
  

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• 12 paid holidays
• Prorated paid vacation based on part-time hours, unused vacation days by the end of the calendar year will be forfeited
• Accrued paid sick leave - accrue 1 hour for every 30 hours worked
• 401k with employer match after 1000 hours worked and 100% vested from first day of contribution
  
  

Qualifications

• Proven experience as a Network Technician or in a similar role.
• In-depth knowledge of networking protocols, hardware, and software systems.
• Familiarity with security measures and compliance standards.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities.
• CompTIA Network+ certification required.
• Relevant certifications such as A+, Sec+, Cisco CCNA, or equivalent preferred but not required.
• Associate or bachelor’s degree in information technology, Computer Science, or related field.
  
  

Work Experience

• 1 - 2 years of related experience is required
  
  

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $46,717 - $62,920. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .