Customer Service Representative - Mortgage Services
Valley Bank
Date: 1 week ago
City: Wayne, NJ
Salary:
$17.31
-
$28.85
per hour
Contract type: Full time
Responsibilities include but are not limited to:
- Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
- Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
- Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
- Prepare amortization schedules.
- Respond to basic tax and insurance questions.
- Review and resolve all customer service complaints.
- Receive and process borrower telephone payments (speed pay).
- Provide excellent customer service to mortgage borrowers.
- Assist other areas of the Department as needed.
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