Chief Human Resources Officer

Company Overview

Health Prime was created by Physicians to take the burden off Physician practices so they can get back to what matters most – their patients. We have a proven track record of proactively assisting physicians and their practices to provide the highest quality healthcare to the communities. We do this through our extensive experience, deep expertise, and proprietary technology stack across the entire healthcare revenue cycle.

Our values are at the core of everything we do – customer success, integrity, innovation, teamwork, and professional development.

Health Prime operates globally with a presence in the United States, India, Philippines, Colombia and Costa Rica with 5000+ employees.

Position Overview

The Chief Human Resources Officer is a key executive leadership role responsible for leading and driving the overall HR strategy for the organization. The CHRO plays a critical role in developing and executing human capital strategies aligned with the company’s goals globally. This role is responsible for overseeing all aspects of HR management, including recruitment, talent development, employee relations, compensation, benefits, diversity, and compliance. The CHRO partners with the executive team to foster a culture of performance, engagement, and inclusivity. Global BPO experience from an HR perspective is imperative, in liaising and driving standardization across the countries as well as being conscious of local nuisances.

Supervisory Responsibilities

• This position is directly responsible for leading managers of the division and indirectly responsible for all employees within the division.
  
  

Duties & Responsibilities

Strategic Leadership

• Develop and implement HR strategies that align with the company’s mission, vision, values and strategic objectives.
• Partner with the executive team to shape organizational growth, culture, and employee engagement initiatives. A strategic thought partner for the C-Suite Team.
• Lead succession planning and workforce development to ensure the organization designed, optimized and prepared for future growth (scaling).
  
  

Talent Management & Development

• Oversee talent acquisition strategies (assessing fits/gaps), ensuring the organization attracts and retains top talent.
• Implement robust learning and development programs to enhance leadership capabilities and overall employee performance.
• Drive performance management processes to foster a high-performance culture by coaching key leaders.
  
  

Compensation & Benefits

• Oversee the design, implementation, and maintenance of competitive compensation and benefits programs. Documentation will be key.
• Ensure that compensation practices comply with relevant legislation and support a fair and equitable workforce.
  
  

Employee Relations

• Promote strong employee engagement and develop effective communication strategies to ensure transparency and trust.
• Manage conflict resolution and provide support in complex employee relations matters.
  
  

HR Operations & Compliance

• Oversee the HR operations function, ensuring HR processes, systems, and policies are efficient and compliant with applicable laws and regulations.
• Manage risk by ensuring compliance with labor laws, regulations, and industry standards.
• Implement HR technology solutions to streamline HR functions and improve operational efficiency.
  
  

Organizational Development & Change Management

• Lead organizational design efforts and manage changes to ensure smooth transitions during times of company growth, restructuring, or innovation.
• Foster a culture of continuous improvement and innovation within the HR team and across the organization which enables the elevation of the Team.
  
  

Diversity Equity & Inclusion

• Champion the development and execution of ADA strategies to ensure an inclusive workplace.
• Measure and track diversity progress and embed it into all people-related initiatives and practices.
  
  

Required Skills & Abilities

• Leadership: Ability to inspire, influence, and lead teams across all levels.
• Strategic Thinking: Ability to align HR strategies with business goals and adapt to changes in the organizational environment.
• Interpersonal Skills: Strong emotional intelligence and communication skills for engaging with employees at all levels.
• Problem Solving: Capable of developing innovative solutions to address complex HR challenges.
• Collaboration: Skilled at working cross-functionally with other leaders to support overall organizational objectives.
  
  

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree, JD or MBA preferred.
• Certification such as SPHR, SHRM-SCP, or GPHR is a plus.
• 10+ years of progressive HR leadership experience, with at least 5 years in an executive HR role.
• Experience with multiple HCM platforms and implementations, ADP is preferred.
• Strong knowledge of labor laws, regulations, and best practices in HR.
• Experience with organizational change management, talent management, and employee development in a global, multi country environment.
• Proven track record of developing and implementing HR strategies that align with business goals with a strong focus and experience in scaling organizations for growth across various continents.
• Multi-site experience. Must have a successful track record overseeing the HR function globally.
• Excellent communication, leadership, and interpersonal skills.
• Ability to think strategically while managing complex operational execution.
• Including experience designing and implementing standardized playbooks, policies and procedures.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.