Automotive BDC Sales

Job Description

Empire Automotive Group: BDC Sales

Sales BDC Consultant

First impressions are vital in the automotive sales journey, and as a Business Development Consultant (BDC), you will be integral to ensuring they leave a lasting positive impact. Based at our central office in Huntington, you will serve as the welcoming and knowledgeable first point of contact for customers exploring automotive solutions. We are seeking a detail-oriented professional to effectively manage, process, and distribute leads for new and pre-owned vehicles to our dealerships. This position offers competitive pay plans, including commission, and plenty of opportunities for career growth within our expanding team.

Your Responsibilities

• Handle inbound customer calls and schedule follow-ups for sales appointments.
• Conduct outbound calls to follow up on customer inquiries.
• Respond promptly to internet and phone inquiries through email, phone, or text.
• Provide detailed product knowledge while directing customers to appropriate dealership resources.
• Foster a helpful and friendly demeanor when assisting customers with inquiries about new and pre-owned vehicles.
• Collaborate with fellow BDC team members in a respectful, team-oriented environment.
• Deliver timely follow-ups to customer queries, ensuring a positive experience.
• Participate in team-building and process development sessions to strengthen relationships with colleagues, sales teams, and management.
• Utilize CRM software daily to accurately track, record, and share information with the sales team to support successful deals.
  
  

About Our Culture

We pride ourselves on cultivating a supportive and empowering environment for all employees. As a BDC Representative, you'll play a key role in equipping our sales team with the tools they need to provide customers with an outstanding car-buying experience.

The Qualities We Value

• Strong communication, interpersonal, and organizational skills.
• Professional appearance and demeanor, representing the company with excellence.
• Attentive listening and empathy, ensuring customer needs are understood.
• A robust work ethic with the ability to thrive in a fast-paced, results-driven environment.
• A proven history of delivering exceptional customer service by fostering trust and satisfaction.
• Enthusiasm, friendliness, reliability, and a positive, team-oriented attitude.
• A collaborative mindset and openness to constructive feedback for personal growth.
• Flexibility to work weekends and holidays, as required.
• Proficiency with Microsoft Office, Google tools, and CRM systems, along with multitasking abilities.
• Commitment to maintaining a clean, organized, and professional workspace with attention to detail.
• Prompt, savvy, courteous, and reliable in all interactions.
• Polished communication skills and a hardworking, positive personality.
• A passion for helping people and ensuring a patient, attentive approach in all customer interactions.
  
  

Equal Opportunity Employer

We are committed to creating an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Company Description

We provide an exceptional opportunity for any individual seeking to advance in this industry. We have numerous dealership locations throughout the Tri-State area featuring multiple franchise brands, both import and domestic. As we continue to grow, we are looking for the right person to join our team.

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within