Analyst

Technical Analyst

Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level.

Core Technology

• Windows 10 and Windows 11
• SCCM/Autopilot
• Microsoft 365 Suite
• Jabber
• Citrix
• Network wireless and wired
• HP laptops, docking stations
  
  

The below responsibilities are indicative of the work required and should not be seen as an exhaustive list.

• Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.
• Provides advanced, hands-on technical support as escalated from Service Desk.
• Communicates and escalates incidents and requests.
• Logs and tracks incidents and requests; reviews incident and requests.
• Investigates hardware problems and performs minor system hardware and communication connection repairs
• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Aids and trains users on proper use of technology
• Mentors and/or collaborates with other Technical Analysts and other members of GTS.
• Participates in facility-based IT project planning and budgeting, as needed
• Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
• Adheres to and supports GTS standards, policies and procedures
• Performs other duties as assigned
• Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
• Demonstrates broad knowledge of technology and solutions
• Proactively manages resources and priorities workload
• Demonstrated ability to multi-task; Possesses strong analytical skills
• Demonstrated customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Demonstrated proficiency in MS Office applications
• Provides onsite technology support on projects
• Must be able to drive to assigned sites to complete work
• Overtime may be required in meet project deadlines.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management (min 30%)
  
  

Salary Range- $65,000-$70,000 a year