IT Manager

Division Or Field Office

Product & Sales Technology Division

Department of Position: Personal Lines Tech Department

Work From

Corporate Office in Erie, Pa

Salary Range

$106,935.00 - $170,817.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
  
  

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
  
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Provides leadership and is accountable for the performance and results of a team within a single complex operation, function or program.

What You'll Do

This role is for an IT Manager to act as the Delivery Manager of agile team 1, with administrative responsibilities of a team consisting of 8 Erie employees. Responsible and accountable for the deliverables aligned to the cross functional delivery team. Current work assignments include PL Customer Intersection and FCRA. This business facing role will require the candidate to work closely with the Personal Lines business sponsors who are aligned to their deliverables.

Preferred Experience & Skills

• Previous leadership experience
• Experience working in a delivery capacity in a scrum team.
• Demonstrated strong communication skills.
• Experience working in Jira
  
  

What Makes You Stand Out

• Personal Lines business knowledge
• Agile and/or Cloud certifications
  
  

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Designs, develops, modifies, adapts and implements short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement. Adapts plans and priorities to address resource and operational challenges. alignment to overall division and corporate strategies.
• Implements resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.
• Manages relationships with multiple audiences including business and IT partners up to the Director. Periodically works directly with Agents, Policyholders for feedback, input or problem resolution. Serves as the day-to-day relationship manager with vendors. Could manage one or more vendor contracts.
• Ensures responsible functions quality and service level standards are on par with division and corporate standards.
• Provides input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitors expenses throughout the year and revises expectations as needed.
• Keeps abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry.
  
  

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

• Collaborates (Leader)
• Self-development (Leader)
• Customer Focus (Leader)
• Instills Trust (Leader)
• Persuades (Leader)
• Drives vision and purpose (Leader)
• Decision Quality (Leader)
• Nimble Learning (Leader)
• Cultivates Innovation (Leader)
• Develops Talent (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Ensures Accountability (Leader)
• Optimizes Work Processes (Leader)
  
  

Qualifications

Minimum Educational Requirements

• Bachelor's degree, or four-year related experience required.
• Advanced degree preferred.
  
  

Additional Experience

• Prior supervisory or leadership experience required.
• In-depth knowledge of related IT disciplines required.
• Seven years experience in related IT function or seven years business experience and successful completion of ERIE's IT Leader Program required.
• Proficiency with word processing, spreadsheet and database software required.
  
  

Designations and/or Licenses

• Completion of relevant designations or training preferred.
  
  

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (Lifting/Moving 20-50 lbs; Occasional (Ability to move over 50 lbs using lifting aide equipment; Occasional (

Driving; Rarely

Pushing/Pulling/moving objects, equipment with wheels; Occasional (Manual Keying/Data Entry/inputting information/computer use; Occasional (

Climbing/accessing heights; Rarely