Community Solutions Technical Support Representative

The Community Solutions Representative provides customer support for Bulk/MDU Spectrum Services, requiring knowledge of offerings, technical requirements, and billing. Responsibilities include account management, troubleshooting, and assisting field employees with account setups. The role emphasizes enhancing customer experience, handling billing inquiries, and resolving service issues. Required skills include English proficiency, problem-solving, communication, and customer service. A high school diploma and experience in cable operations or telecommunications are necessary, with preferred experience in customer service. The position operates in normal office conditions with various schedules.