Customer Service Agent
LTVplus
Date: 1 week ago
City: Brandon, FL
Contract type: Full time
Requirements
At least 2 Years of Experience.
Software/platforms required: Zendesk
2–3 years of billing experience, preferably in a BPO or customer service setting.
Quick to adapt to new systems and processes in a fast-paced environment.
Skilled at identifying discrepancies in billing procedures or customer accounts and implementing effective solutions.
Highly detail-oriented with a keen eye for accuracy in reviewing billing data and financial transactions.
Capable of working independently with minimal supervision and handling complex processes efficiently.
Responsibilities
Manage and process billing information accurately and efficiently.
Review billing transactions to ensure accuracy and completeness.
Respond to customer inquiries regarding billing and account information.
Investigate and resolve billing discrepancies or issues in a timely manner.
Follow company policies, procedures, and compliance guidelines related to billing.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus team!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
Your First 30-60-90 Days at LTVplus: What to Expect
At least 2 Years of Experience.
Software/platforms required: Zendesk
2–3 years of billing experience, preferably in a BPO or customer service setting.
Quick to adapt to new systems and processes in a fast-paced environment.
Skilled at identifying discrepancies in billing procedures or customer accounts and implementing effective solutions.
Highly detail-oriented with a keen eye for accuracy in reviewing billing data and financial transactions.
Capable of working independently with minimal supervision and handling complex processes efficiently.
Responsibilities
Manage and process billing information accurately and efficiently.
Review billing transactions to ensure accuracy and completeness.
Respond to customer inquiries regarding billing and account information.
Investigate and resolve billing discrepancies or issues in a timely manner.
Follow company policies, procedures, and compliance guidelines related to billing.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus team!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Your First 30-60-90 Days at LTVplus: What to Expect
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