Client Service Representative / Lead Caregiver

Wage: $24.00/Hour Schedule: Monday - Friday 8a-5p

Location: Campbell, CA

This is a hybrid role that will perform clerical and caregiving duties

Must Meet Required Experience

Experience a culture that values CSRs and Caregivers for the vital role they play. At Interim HealthCare, you’ll be part of an organization that cares for its employees as much as the clients and patients they serve. Interim Healthcare is seeking a clerical and caregiver support person to join our office in Campbell, CA. Our business is providing caregivers to seniors in their home. The CSR/Lead Caregiver is a crucial part of our team, working together with the Manager and CSR Supervisor to achieve goals and assure that our team provides outstanding care for our clients. Our ultimate goal is to allow seniors to remain safely in their homes or the assisted living communities where they reside. If you are passionate about helping others and have great organizational skills, we would love to meet you.

Since 1966, Interim HealthCare has been an employer of choice to CSRs and Caregivers seeking a fulfilling career where management supports them for the meaningful work they do. Our leadership team is comprised of more than 65 percent nurses and medical professionals, so we understand what it takes to deliver exceptional care and stand ready to support you. If that’s the kind of company you thrive in, you are made for this!

Our Client Service Representatives / Lead Caregivers enjoy some excellent benefits:

• $24.00/Hour
• Make a positive impact in the lives of others through the work you do
• Family-oriented culture that promotes work-life balance
• Online training, growth and ability to earn CEUs
• Tuition discounts through Rasmussen University
• Generous PTO, Holiday Pay, Medical/Dental/Vision & 401(k) Benefits
  
  

A few must-haves for Client Service Representatives / Lead Caregivers:

• Associate’s degree or equivalent years of training and work experience preferred
• Bilingual and fluent in Spanish highly desired
• Six months to 1 years experience in caregiving and scheduling
• Experience with interviewing and on-boarding is preferred
• Minimum of 1 year of experience in healthcare or a related industry
• Understanding of state and federal home care standards and regulations
• Excellent oral and written communication skills with clinical and non-clinical staff
• Strong organizational skills, attention to detail and computer software proficiency
  
  

As a Client Service Representative, here’s a big-picture view of what you’ll do:

• Assist our Client Service Supervisor in ensuring compliance with quality and operational standards
• Schedule staff and improve the process of client/patient scheduling for home care services
• Document job orders, receive referrals and assist with staffing orders
• Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions
• Verify client insurance and assist with office functions such as marketing, payroll and collections
• Train care staff as needed
• Provide care to new clients until we place a caregiver on shift
• Ability to cover open shifts as needed *weekends included
• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
  
  

#SanJose

Why Work for Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs) and Caregivers. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs/Caregivers who are making a positive impact in the lives of others through the meaningful work they do.

Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.