Office Manager

Description

Office Manager

Metro Vein Centers

Bilingual In Arabic Preferred But Not Required

Reports to Plymouth & Dearborn Clinics

Monday 8:00am-6:00pm Plymouth, Tuesday 8:00am-5:00pm Plymouth, Wednesday-Thursday 8:00am-5:00pm Dearborn, & Friday 8:00am-2:00pm Dearborn

Healthy legs feel better.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people's quality of life by relieving the often painful and highly treatable symptoms of vein disease-such as varicose veins and heavy, aching, swollen legs. We currently operate 50+ clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.

Metro Vein Centers At-A-Glance

Welcome to vein care done differently.

• We're the fastest growing vein practice in the US-celebrating more successful organic expansion than our top 5 competitors combined.
• Our proven capital-efficient, de novo growth strategy has enabled us to open 30+ clinics in the last two years, funded entirely through positive cash-flow.
• Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
• Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
• We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits-the highest patient satisfaction in the industry.
  
  

How You'll Make a Difference

As an Office Manager, keeping the office's daily operations running smoothly is important. This involves communicating effectively with department heads, relaying important information or policy changes from the leadership team, and finding ways to motivate employees to work more efficiently. Additionally, Office Managers often serve as the first point of contact for both internal and external parties, so it's important to be approachable and professional in all interactions.

This position demands...

• Hire, train, and onboard new staff
• Evaluating staff performance & providing coaching when areas of improvement have been identified
• Sets the staffing schedule and approves time off while working with the operation manager to ensure appropriate coverage
• Communicates policy updates with staff and implements them in the office
• Oversee the day-to-day operations of the office while assisting with the daily front desk duties.
• Ensure that all MVC team members meet customer service standards
• Responsible for running all aspects of the office and collaborating with physicians and clinical staff to maximize workflows
• Provide excellent customer service and ensure all patients are well-attended
• Point of contact for all office-related issues
• Submits monthly office supply orders by avoiding over/under-ordering
• Check the 8x8 schedule for accurate phone office hours
• Address Luma complaints and review quality assurance
• Review weekly facility tracker & make adjustments to improve
• Ensuring monthly inventory is completed accurately and on time
• Monitoring the safety and cleanliness of interior/exterior areas
• Collaborating with building owners and upper management for facilities needs
  
  

Competencies

• As a salaried Office Manager, you are expected to work at least 40 hours per week; additional hours may be needed to meet the responsibilities of the Office Manager position.
• As an Office Manager, this position meets the criteria for exemption from the provisions of the Fair Labor Standards Act (FLSA Exempt); thus, you will not be eligible to receive overtime compensation.
  
  

Required Education And Experience

• Experience in office management
• Highschool diploma
  
  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.