Customer Service Representative

AJ Prestige Worldwide is a leading ground transportation provider. Our company has become an essential part of all of the major events in the Madison and Milwaukee area, such as CrossFit Games, Golf outings, Dairy World Expo, Summer Fest to name a few. We provide superior ground transportation service to corporate travelers around the world. As our company experiences growth, we can offer a great start to a new career for someone fresh out of college or opportunity to implement fresh ideas for someone who has experience. If you are a self starter and want to grow with a company, this is your chance.

Reservation Agent Responsibilities

• Make reservations for customers based on their various requirements.
• Check the availability of accommodation or transportation on the customers’ desired travel dates.
• Help plan travel itineraries.
• Sort out any issues that may arise with bookings or reservations.
• Answer any questions customers might have about the reservation process.
• When appropriate, inform customers of additional services or special packages.
• Provide support to customers who may need to amend or cancel a reservation.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
  
  

Daily And Monthly Responsibilities

• Answering telephone calls and emails from customers and clients.
• Oversee the day-to-day activities to ensure smooth operation.
• Provide direct administrative supports as needed, including scheduling appointments and updating contact database and employee list.
• Reporting daily operation process to senior management and working with them to improve clients’ experience.
  
  

Office Manager Qualifications / Skills

• Delegation.
• Staffing.
• Managing processes.
• Supervision.
• Developing standards.
• Promoting process improvement.
• Reporting skills.
  
  

Education, Experience, And Licensing Requirements

• High school diploma, GED, or equivalent.
• Two to three years’ experience in an office setting manager.
• Proficient with office software.
  
  

About AJ Prestige Worldwide Transportation

AJ Prestige Worldwide offers a top of the line travel experience, whether it's just to the airport or around town, we can be counted on our professionalism and top-notch service.