Case Manager

Job Details

Description

Responsibilities

Provide for coordination of treatment, care, services, and payment for patients to ensure appropriate continuity from the time of admission through assessment, planning, treatment, and discharge.

Facilitate and coordinate the provision of psychological and social support services to his or her assigned individuals.

Provides regular assessment of the need for continuing treatment and psychoeducation for MFH patients.

Contact previous providers regarding status of patient care, treatment, and services.

Responsible for youth intake, assessment of youth, development, and completion of intake documentation (biopsychosocial), provides crisis intervention as needed.

Responsible to complete SDOH assessment, if there hasn’t been one documented in the EMR within the last three (3) months. To be completed within 48hrs of admission (to coincide with the biopsychosocial).

Based on the results of the assessment, MBH Case Manager will utilize Find Help to make applicable referrals and document those referrals in the EMR.

MBH Case Manager will make note of these appointments and will verify if these appointments kept, then will reflect that in the EMR in a Referral Update form.

As required by insurance, SDOH Assessment, Adverse Childhood Experiences, SDOH Referrals and SDOH Referral Follow Up information may need to be transcribed into another portal for reporting, documentation, and payment. MBH Case Managers are responsible to ensure documentation is entered into this portal in a timely fashion.

Provides client/family follow-up care as needed.

Make referrals, as appropriate, as indicated by individual case needs.

Assists in the scheduling of passes, appointments, and other outside transportation issues as needed.

Assists in providing support for MFH patients and families, as needed, including financial assistance for payment of care.

Assists in developing treatment-planning goals/objectives with patients, families and treatment team members.

Disseminates agency and program information to social service agencies, churches, childcare institutions, etc., as needed.

Responsible for ensuring that all documentation on patients is current and complete (i.e., biopsychosocial, treatment plans, updates, discharge documents, & other documents as designated).

Serves as a liaison for patients with other social service agencies including Department of Human Services (DHS) and Arkansas Division of Medical Services (Medicaid).

Assists patients with appropriate discharge planning.

Returns phone calls, contacts, and other communications from family members, guardians, outside agencies and referral sources in a timely manner.

Assists with pre-service and/or in-service training in areas of expertise as needed.

Assists in preparation for and helps maintain compliance with all outside regulatory agencies standards and laws, including Medicaid, TJC, Department of Health, and CMS.

Keeps detailed and accurate documentation of all pertinent client information.

Attends regular treatment team staff meetings and provides pertinent input regarding client concerns, progress, etc.

At times, this position may be required to assume the tasks of the case managers and/or therapists as assigned in their absence.

Participate in weekend coverage rotation, as needed.

Perform other related duties as assigned by the Director of Clinical Services or other applicable personnel.

Responsibility is assumed for continuing educational and professional development, as needed, and contributions are made to the professional growth of others. Documentation of continuing education, etc., will be provided to the personnel department and copies kept in the employee’s record.

Qualifications

At least twenty-one (21) years of age and preferably has a bachelor’s degree in social work or a related human service field.

Student interns who are currently pursuing a master’s degree in human services and/or paraprofessionals may also be used under direct and close supervision of a Mental Health Professional. The LIP must be of the same discipline as the intern as outlined in the guidelines established by institution where the student is receiving training.

Possesses computer skills, preferably in Microsoft Word and Excel applications and able to document accurately and professionally.

Experience working with “at-risk” youth or other populations with special needs preferred.

Ability as a self-motivator and the aptitude to work in a high stress fast paced position with a minimal amount of supervision.

Perform other reasonable assignments, which may be necessary, for efficient operation of assigned programs as there is time and opportunity.

Must be physically capable to receive verbal and written directions. Must be physically capable of sitting and standing for several hours at a time.

Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls.

Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment.

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items.

Must be willing and able to work with all patients of Methodist Family Health.

Flu vaccination is mandatory and required for all positions (subject only to qualified exemptions).

Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

When an employee performs two or more different jobs, for which different straight time hourly rates are established, the employee will be paid during overtime hours at a rate not less than one and one-half time the hourly rate established for the type of work he or she is performing during the overtime hours.

Pursuant to the Arkansas Medical Marijuana Act 593, this position is a designated safety-sensitive position according to MFH/MCH/MBH standards and processes.

Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. "Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes." (e.g., Physicians, nurses, and other clinicians)