Customer Service Representative
Lincare
Date: 1 day ago
City: Clearwater, FL
Contract type: Full time
This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities
Job Responsibilities
- Actively participates in the training of all Customer Service personnel, including new hires
- Answer phone calls and emails
- Make outbound phone calls to schedule patients' appointments
- this includes making reminder appointment calls
- Coordinate with Respiratory Therapist about schedules, patients, and any changes
- Resolve scheduling conflicts as they occur
- Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
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