Electronic Health Records Support and Training Specialist

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

Locations: Escondido (Travel to all sites including Riverside is required depending on company need)

ROLE OVERVIEW And PURPOSE

The EMR Specialist works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care within a dynamic team setting. This role is responsible for ongoing maintenance, utilization and customization of the EMR system including implementation of application, maintenance, and user training. The position has the responsibility of working as a liaison and project manager between administration, IT and clinical departments.

Responsibilities

• Coordinates EMR system training schedule for employees, independent contractors, students/interns and volunteers
• Trains new providers and shadows for the first week the provider is on the EMR system
• Develops EMR training materials to ensure appropriate content, practice exercises and measurement
• Troubleshoots employee issues with EMR issues and answers technical questions
• Works with external vendors to resolve problems and repairs of our EMR systems
• Assists with EMR interface testing
• Addresses recurring problems and pro-actively recognizes potential problems by maintaining an in-depth knowledge of the EMR functions, features, database structures and data entry requirements
• Travels to NHC sites as needed to monitor compliance to ensure consistent use and application of EMR system
• Conducts ongoing EMR optimization sessions at sites as needed
• Assists in the development and review of policies and procedures related to administration and operations of clinical applications
• Works directly with other departments as needed for communication of system enhancements and changes (e.g., IT, Learning and Development, Compliance, Lab, Billing, and Data teams)
• Develops strong relationship with operations and billing departments to develop course materials and receive feedback
• Advises how best to capture data in EMR system in the most efficient way to fulfill data/reporting requirements, such as suggesting templates, flow sheets, order sets and clinical measure usage
  
  

Education/Experience

• High school/GED required; bachelor's degree preferred
• EMR Training and Certification preferred
• Two years electronic medical records experience within the healthcare setting required; experience providing technical support in EMR required
• One year customer service experience required
• Experience using Microsoft Office required
• Successful completion of Project Leap preferred
• Valid CA Driver’s License and proof of auto insurance required
  
  

Pay Range: $27.45 to $35.52 per hour, depending on experience (DOE)

Compensation Disclosure:

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.