Visitor Relations Specialist

This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Boeing is seeking an experienced Visitor Relations Specialist to support world class experiences at Boeing Future of Flight (BFoF), a public attraction which showcases Boeing and aerospace innovation, located in Mukilteo, WA.

As one of Puget Sound’s most popular tourist attractions, client typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace, innovation, and STEM learning concepts. In addition, the facility hosts special events, public programming, and community activities.

The Visitor Relations Specialist position plays a key role in delivering high quality experiences at Boeing Future of Flight. This role focuses on ticketing and services which create a professional “first impression” to visitors of the facility. In addition, the Visitor Relations team supports guest engagement through gallery and tour experiences.

This is a full-time position, requiring availability on weekends and holidays. Boeing Future of Flight is currently open five days a week (Thursday through Monday), from 8:30 AM to 5:30 PM. Additionally, special hours are implemented for both public and private events, as well as seasonal extended hours.

The ideal candidate will have strong enthusiasm for customer-focused interactions with diverse audiences, learning and sharing brand information, as well as ability to demonstrate detail and accuracy with technology and transactions. This is a team-oriented role; collaboration with fellow team members will be essential to ensure smooth and timely execution of daily operations.

Primary Duties

• Proficient with ticket sales and point-of-sale systems for transactions.
• Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.
• Greets large groups, verifies IDs, and ensures smooth group visits.
• Follows financial procedures for ticketing and sales transactions.
• Answers incoming calls; operates telephone and intercom equipment proficiently.
• Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.
• Assists with resolving tour schedule conflicts and handling guest questions and concerns.
• May support Public Tour activities as needed.
• Proactively engages customers to positively reflect the Boeing brand, services and products while creating memorable interactions for diverse audiences.
• Learns and executes all safety procedures. Proactively identifies and reports safety concerns.
• Collaborate with colleagues for work and break rotations; complete daily assignments as requested.
• Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events.
• Completes required training as scheduled and participates in team meetings.
• Other duties as assigned by leadership team members.
  
  
  

The Successful Candidate

• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
• Communicates fluently in English, with the ability to engage in additional languages a plus.
• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
• Prefer experience with technology related to events, exhibits or POS.
• Prior experience with Boeing and/or Boeing Future of Flight is a plus.
  
  
  

Day To Day

This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.

Qualifications

• Six months’ experience working in customer services related position.
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
  
  
  

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

Ability To Perform The Following Requirements

• Current required schedule: Thursday through Monday, 100% onsite.
• Punctual attendance and compliance with daily team rotation and break schedules
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use radio, microphone, computer, cell phone, cleaning supplies, and PPE equipment
  
  
  

Dress Code

• Business casual appearance standards
• Footwear must meet factory safety requirements
  
  
  

Are there any companies that hire for the same type of skill set that you are looking for?

No Companies, Related Job Titles

• Hospitality
• Tourism industry
• Theater
  
  
  

Pay Rate Range

Min Pay Rate Max Pay Rate Currency Unit 19.65 21.84 USD hourly

Benefits Information

• Optional Benefits: Medical, Dental, Vision, 401K
  
  
  

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.