Order Entry Specialist

Job Type

Full-time

Description

Position Summary:

The Order Entry Specialist is responsible for ensuring the accurate and timely processing of customer orders This role liaises with sales, engineering, and production to ensure a fast and seamless ordering experience. The ideal candidate has strong attention to detail, excellent communication skills, and a passion for the customer experience.

Key Responsibilities

• Process customer purchase orders with accuracy and in compliance with company policies and terms.
• Review order documentation to confirm pricing, lead times, terms, and technical specifications.
• Coordinate with internal departments (Sales, Engineering, Planning) to ensure special requirements are fulfilled.
• Resolve order-related discrepancies or issues in a timely and professional manner.
• Manage a flexible priority list as expedites and other urgent orders are received.
• Maintain accurate and up-to-date records in ERP systems (e.g., SAP, Oracle, Salesforce).
• Support continuous improvement initiatives to streamline the order entry process.
• Assist with return material authorizations (RMAs) and credit processing as needed.
  
  

Requirements

Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor’s Degree preferred.
• 3+ years of experience in order processing, customer service, or inside sales, preferably in a manufacturing or industrial environment.
• Proficient in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)
• Strong organizational and time management skills
• Excellent communication and interpersonal skills.
• Ability to read and interpret purchase orders, application specifications, and engineering drawings.
• Team-oriented mindset with a proactive, problem-solving approach.
  
  

Preferred Skills

• Experience working with engineered-to-order or custom products.
• Experience in Syteline ERP