Medication Assistance Advocate

• Area of Interest: Pharmacy
• FTE/Hours per pay period: 1.0
• Department: Patient Assistance Program
• Shift: M-F day shift
• Job ID: 164230
  
  

Overview

Medication Assistance Advocate

Days, Full-time

Location: Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

The Medication Assistance Advocate (MAA) will administer the Medication Assistance Program on behalf of the health system. This multi-faceted role requiring expertise in Pharmacy and Billing with an understanding of Case Management and Social Work facilitates financial assistance for patients related to medications. The MAA will qualify patients for enrollment, secure appropriate documentation, track requested and received products, track reimbursements and maintain professional working relationships with medical and hospital staff. The Advocate will utilize database management to develop site specific reports. This position also requires professional presentation and communication skills and a working knowledge of medications.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Medication Advocate

• Identify and enroll qualified patients for medication assistance programs related to their therapy/medication.
• Utilization of software to run timely reports and receiving referrals from other members of the health care team.
• Secure and review applicable paperwork/applications to facilitate patient enrollment in programs.
• Execute logistics of assistance programs including, but not limited to, product replenishment, co- pay reimbursement, payment arrangements, prescription cards, coupons, and foundations.
• Responsible for establishing and executing communication to keep patients informed and knowledgeable about the medication assistant program and financial obligations.
• Responsible for identifying when a patient should be requesting a new supply of medication by establish and maintain tracking tools, reports and other resources.
• dentify when an action is needed by a provider, contact the provider, initiate the application and contact the patient.
• Monitor posting of payments and reimbursements
• Track, monitor and report metrics to Supervisor timely.
• Research errors, discrepancies and patient inquiries demonstrating premium customer service.
• Responsive to questions, inquires from both internal and external customers.
• Communicate concerns, discrepancies and other issues to Supervisor or appropriate leadership
  
  

Qualifications

Education:

• High school graduate or general education degree (GED)
  
  

Experience:

• Pharmacy Technician experience
• Proficient with computer applications, especially Microsoft Excel
  
  

Licenses/Certifications:

• As required by work site’s state Board of Pharmacy, registered as a Pharmacy Technician
• As required by work site’s state Board of Pharmacy, Certified Pharmacy Technician
• Valid driver’s license when driving any vehicle for work-related reasons.
  
  

Knowledge/Skills/Abilities:

• Reads, writes, comprehends and speaks fluent English
• Computer knowledge using word processing, spreadsheet, email, and web browser
• Provides written and verbal communication suitable to receiver of communication