Dispatch Operations Specialist

Description

Primary responsibilities:

Maintains the service technician, plumber and electrician schedules

Schedules technician or plumber for service calls to maximum efficiency.

Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.

Maintains on-call schedule for service electrician and after-hours service procedures.

Enters service calls, schedules calls, and generates call debriefing with electricians daily.

Maintains customer database, ensuring complete, accurate, and updated entry of information

Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.

Responds to electrician requests both by online and phone.

Follows up and schedules preventative maintenance service appointments.

Reviews completed service work orders for accuracy.

Prepares invoices and timecards for processing.

Participates in all company-sponsored training classes.

Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Always Maintains a Professional Image By

Following safety policies and procedures.

Abiding by ALL standards of performance and code of ethics.

Maintaining a courteous demeanor with all customers and associates.

Requirements

• Required knowledge, skills and abilities:
  
  

Minimum two years of experience in related industry dispatch and coordination.

Geographical knowledge of the service area and/or map reading skills.

Advanced communication and customer service skills.

Experience in using Microsoft Word and Excel.

Valid driver’s license and a clean driving record.

Ability to pass a background check and drug screen.