Project Specialist Supervisor

Description

Employment Type: Temporary | Exemption Status: Exempt

Salary: $81,328.00

About CDA

Child Development Associates, Inc. (CDA) is a community based, multiservice non-profit agency with over 300 employees dedicated to creating positive change in our local community. We believe that all families deserve equal access to supportive services that will promote children’s healthy development and future success.

Purpose Of The Role

As a Project Specialist Supervisor, you will manage the operations and activities of staff to ensure program quality standards are met according to criteria set by applicable county, state, or federal contracts, and CDA policies and procedures. This role requires supervising and overseeing the day-to-day operations of the Supplemental Rate Payment Unit, providing guidance to project specialists to enhance efficiency and performance.

Who We’re Looking For

We are looking for someone who:

• Demonstrates leadership skills with the ability to foster a culture of development and mission-focus.
• Has a strong ability to build and maintain positive work relationships and a healthy work environment.
• Is sensitive to the diverse socio-economic, cultural, and linguistic needs of the families CDA serves.
• Remains calm and effectively manages challenging situations.
• Communicates clearly and effectively with peers, supervisors, and others within the agency.
  
  

Summary Of Responsibilities

• Supervise and evaluate the work of project staff; participate in all aspects of hiring, training, and measuring of performance within the Supplemental Rate Payment Unit.
• Coordinate the unit’s workload priorities to ensure agency processing deadlines and goals are met; identify and manage available resources to maximize efficiency; collaborate with other departments when additional resources are needed.
• In the absence of the Senior Program Supervisor, take charge of the entire unit and assume associated responsibilities.
• Allocate caseloads to employees, ensuring equal distribution of workload, and reassign as needed due to any absences.
• Monitor and review daily contact logs for completion and accuracy.
• Arrange and conduct quality reviews, including TIN Checks, to ensure accuracy and compliance with state regulations and CDA policies and procedures; provide timely feedback and guidance to staff regarding the appropriate application of regulatory requirements; develop corrective action plans and training, as needed.
• Assist with developing and updating the Supplemental Rate Payment Unit’s policies and procedures to establish alignment with legal requirements and the company’s standards and objectives; ensure policies and procedures are followed by all staff.
• Proactively troubleshoot and resolve issues brought up by staff; develop preventative measures to minimize recurring problems and enhance team communication; role model, coach, and mentor employees to ensure CDA vision and values are promoted on an ongoing basis.
• Enforce proper procedures for systematic retention, protection, retrieval, transfer, and deletion of records; reinforce policies and procedures to maintain confidentiality regarding all personal information about children, families, and staff.
• Assist in resolving internal and external customer service concerns and address issues timely; implement effective solutions, build positive relationships, and mutual trust.
• Conduct regular staff and individual check-in meetings; organize reviews and Q&A for staff work and performances; encourage regular communication and inform staff of relevant issues affecting the office.
• Serve as a Subject Matter Expert (SME) for agency software; participate in testing of new versions and help troubleshoot and resolve reported issues.
• Participate in agency program audits as well as annual state fiscal audits.
• Collaborate with other staff members to develop policy and procedure; assist with the creation, development, and presentation of trainings.
• Represent the Agency and ensure professional and accurate representation at community collaboratives, meetings, programs, and events.
• Engage in on-site and off-site learning opportunities such as workshops, conferences, staff meetings, and trainings; coordinate and arrange for special meetings, when required.
  
  

Minimum Qualifications

• Associate’s degree in human services, business, management, or related field.
• Three to five years of supervisory experience.
• Bilingual/Spanish is preferred.
  
  

Position Requirements

• Education, training and/or experience that demonstrate possession of the knowledge, skills and abilities listed above.
• Skilled in the use of office equipment such as calculators, scanners, copy machines, and phone systems.
• Proficient in Microsoft Office and Adobe applications, with intermediate/advanced skills in Excel.
• Valid auto registration and insurance. Position may require occasional driving to and from locations to attend off-site meetings, training, and travel between CDA offices.
  
  

Work Schedule: Full-time, Monday—Friday, 40 hours per week, 8:30 AM to 5:00 PM. However, may require evening and weekend hours based on the needs of the program. Office/Remote (hybrid) options available after training has been completed.

Benefits

• Medical | Dental | Vision - 100% paid by employer
• Trainings and Staff Development
• Flexible Spending Account
• Legal Service Plans Available
• Paid holidays, Sick Pay, and Vacation Time
• Long-term disability
• Group and Voluntary Life insurance plan
• Annual Employer contribution plan and Employee 401(k) contribution