Repair Administrator

Repair Administrator- NA

Location: Amherst, NY

We are looking for a detail-orientated Repair Administrator. If you are looking for an exciting place to work, join our dynamic team. You will contribute to our mission of delivering exceptional service and quality to our customers.

Essential Functions:

• Research, prepare and process North American equipment repairs, loaner requirements, consignment orders, corresponding order entry Assist customers with questions or transfer calls to proper department or personnelAbility to recognize problems and offer conflict resolution
• Monitor workload for yourself and others to ensure KPI success
• Identify improvements to existing processes, procedures and training
• Act as point person to offer support for escalated manners
• Support and promote an engaging workplace culture, cross-training initiatives, continuous improvement, shop safety, employee flexibility, and team positivity
• Determine customer challenges and resolve issues to attain 100% customer satisfaction
• Review account information and update customer information regularly
• Accurately relay information to and from the various dealers, manufacturers and customers
• Provide support to managers by responding to specific Service Desk procedures and policies
• Assist others with training and instructions in system updates and policy changes
• Process all returning loaner equipment
• Log daily repairs in multiple software programs
• Provide backup to other Service Desk positions and other areas within the department
• Responsible for invoicing of repair work once complete
  
  
  

Your Qualifications:

• Strong communication skills in speaking with both internal and external customers
• Strong organizational skill, problem solving and multi-tasking ability required
• Attention to detail and accuracy a must
• Minimum High School diploma required
• Strong computer skills required
• Samples of current software: Microsoft Office, SAP, Salesforce
• Dental product knowledge a plus
• Two to four years of related leadership experience
  
  
  

Physical Demands:

• Ability to sit or stand for up to 8 hours per day, view computer monitor, and move about effectively to fulfill the essential functions of the job
  
  
  

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.